Sales Consultant TOA Technologies
THIS JOB HAS EXPIRED Company Overview
TOA Technologies is the leading provider of cloud-based mobile workforce management and customer appointment management applications for both midsize and large enterprises. TOA?s patented platform and processes dramatically improve customer service while reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA?s ETAdirect reduces customer wait times and increases field and back-office workforce efficiency. TOA (?Time of Arrival?) automates communications across multiple channels to proactively keep customers apprised of their appointment status. TOA delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM and other host systems.
TOA Technologies has been recognized by Gartner analysts as a Leader and Visionary company for the past eight years running. This is based on our company?s completeness of vision, diverse industry success, 100% successful delivery record across a global tier-1 customer base and unparalleled performance (99.996% uptime for the trailing 24 months). The innovative nature of our ETAdirect software service has been recognized by customers, analysts and investors because of its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best-of-breed solution for mobile workforce management that is focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allow clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has ? its customers ? by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities, Business and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Canada, Europe, Australia, New Zealand and throughout Latin America.
Sales Consultant Job Description
Participate as a member of the sales team to meet with customer representatives and assist the customer in identifying and assessing its business and system requirements
Present current baseline technical capabilities of TOA platform to clients, and actively lead defining the technical approaches to solving client?s business needs
Prepare and deliver face-to-face or web-based professional software demonstrations, presentations and product briefings to C-level decision-making customer team
Assist sales team in writing, preparation and delivery of solution proposals, RFIs, and RFPs to the customer
Assist potential customers with software evaluations and proof-of-concepts and actively participate in the implementation of TOA pilots
Mentor customers? IT organizations and system integrators on adherence to TOA?s design and architecture guidelines
Serve as liaison between the sales, technical and support teams
Work with TOA?s clients and with TOA?s technology center to produce Business Requirements Specifications and Solution Scoping Documents
Review and approve the detailed technical designs produced by the technology center
Provide customer training and participate in initial implementations
Assist in Customer Support escalations and problem resolution.
Bachelor?s degree in Information Technology, Computer Engineering, Business (with a strong IT background), Industrial Engineering (with a strong IT background), or other related degrees.
5 - 7 years demonstrated experience as a Sales Engineer or Pre-Sales Solution Architect, specifically in a consulting or software vendor capacity.
5 - 7 years prior demonstrated experience as a Solution Architect or Business Analyst, specifically in a consulting or software vendor capacity.
Strong preference for experience in the workforce management industry and/or with OSS/BSS, ERP and/or CRM systems, or other complex, enterprise-wide software implementations.
Must have experience working remotely from a home-office.
Experience with interactively developing technical strategies that meet client needs, appropriate technical fit and are consistent with TOA platform capabilities.
Background in the estimation, planning, analysis, design, and implementation of the various projects that result from client interactions during the lifecycle of the TOA software product.
Must have a polished, consultative approach to cultivate customer relationships, manage expectations and communicate comprehensive solutions that best leverage the value that TOA?s technology brings to the customer.
Applied skills in critical thinking and analysis, meeting facilitation, outstanding verbal and written communications and interpersonal interactions (e.g., partnering, conflict management, consulting, etc.).
Business and Technical writing skills, including a working knowledge of Basic Flowcharting Tools (i.e. Visio, Omnigraffle) and intermediate MS Office skills; including Word and Excel.
Experience in Data Mapping, System Mapping, Technical Specification (i.e.: Interface) documentation.
Deep understanding of C++, SQL and XML a plus.
Ability to clearly communicate technical concepts to non-technical users.
Must be energetic, focused and prepared to go the extra mile.
Keen desire and enthusiasm to assist prospects in understanding the value proposition of the technology and helping customers improve their business processes.
Demonstrated Passion, Enthusiasm and Sincerity about serving the customer.
The ability to prioritize assigned work to deliver high-quality, on-time, on budget, successful implementations.
A high sense of time, urgency and motivation to get the job done with the ability to quickly learn the business.
Experience researching client and industry-related business/technical processes and incorporating that research into an implementation.
The utmost integrity, honesty and confidentiality in all matters pertaining to the conduct of business operations.
Experience in developing event-driven and service-oriented architectures.
Experience with various enterprise messaging technologies.
Multi-national and multi-cultural experience.
Travel requirement: 50% +
||Los Angeles, CA |
THIS JOB HAS EXPIRED