SALES DEVELOPMENT RESPRESENTATIVE Satmetrix Systems
Satmetrix is an experienced partner in deploying successful customer loyalty programs that improve the customer experience and drive financial growth. We combine on-demand technology solutions with best practice expertise and consulting to successfully implement program designs to collect and act on customer feedback. Customer information is collected and distributed in real-time allowing employees to rapidly respond to customer feedback, improving loyalty and increasing positive word of mouth.
Satmetrix is the co-developer of Net Promoter, which is proven by leading companies to be the best loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits.
Join Satmetrix Systems, a team of highly qualified people passionate about improving their clients' customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, and stock options. For more information on Satmetrix see www.satmetrix.com.
We are looking for a highly-driven, enthusiastic person to join our Sales Development Representatives team.
The objective of the Sales Development Representatives role is to identify new business opportunities, develop new leads and make high quality sales appointments for our Account Executives.
Candidates need proven skills, experience and success in B2B internal sales; telemarketing or related lead generation experience, ideally from within an IT (software) environment.
The role involves cold calling, follow up calls, qualifying prospects generates through various marketing campaigns, soliciting and confirming attendees to conferences and web seminars, appointment generation and supporting inbound marketing enquiries.
Additionally, occasional market research and customer satisfaction projects may be undertaken on behalf of Sales & Marketing.
We are looking for a keen, enthusiastic team player with a can-do-attitude and strong work ethic as well as the mandatory sense of humor and tenacious approach to join our small telemarketing team.
This position is an excellent opportunity for individuals who want to establish a career in a business development role, or who would like to combine their existing experience in this area with strong communication and influencing skills to succeed in this vital function.
Develop understanding of business issues and potential opportunities to sell high-impact solutions.
Create pipelines through qualification and nurturing of leads, and conversation of enquiries into leads.
Work in close co-operation with Marketing, Sales and Client Relationship Directors on lead generation campaigns.
Accurately log/maintain and manage all enquiry, lead and customer information in Salesforce.com
Where appropriate, provide potential clients with general estimates regarding project costs, timings, background information ? liaising with other internal terms and required.
Proactively respond to requests from potential clients, escalating to Sales or other parts of the organization where appropriate.
Support the Sales team in the development of account plans and periodic account reviews.
Provide regular updates on lead identified and generated by attending sales meetings and providing regular reports and statistics.
Provide regular feedback and input to Marketing and Sales Directors on quality and accuracy of lead data and campaigns.
A minimum of 1-2 years? experience in a b2B sales environment (telemarketing or related lead generation experience), ideally from within and IT (software) environment.
Experience with lead qualification and pipeline management process.
A strong aptitude for, and interest in, technology concepts and products.
Excellent telephone manner
Tenacious and a result-driven approach to sales, with strong business ethics and focus on customer service and satisfaction.
Very high attention to detail and quality.
Strong organization and multi-tasking skills.
Self-motivated individual with the ability to structure own workload, and effective prioritize activities.
Confident communication, influencing and interpersonal skills.
Ability to interact with people at all levels of an organization, internally and externally.
Ability to work effectively across teams.
Independent thinker with ability to clearly articulate and implement ideas.
Quick, creative problem-solver.
Highly Desired Experience:
Experience in a Consultative/solution sales environment.
Experience of Net Promoter, Customer satisfaction or customer loyalty programs.
Experience in market research, business analytics, CRM or marketing solutions.
||Atlanta, GA |