Sales Engineer - Account Management Five9
Five9 is looking for a Sales Engineer to support the Account Management organization with customer call center reviews and general technical assistance for customer retention and upselling purposes.
Responsible for conducting call center reviews in which customer requirements will be assessed, environments analyzed, and best-practice recommendations made.
Works in conjunction with the Account Management team as the key technical advisor and product expert for the Five9 Virtual Call Center Suite.
Prepares and delivers technical presentations that explain the product and services to existing customers.
Articulates technology and product positioning to both technical and non-technical (business) users.
Confers with other organizations (Professional Services, Implementation, Technical Support, Engineering, Product Management) to assist customers with issue resolution as well as scoping customizations and product enhancements.
Assists existing customers with compliance issues.
Assesses customer configuration needs and determines system and network requirements.
Investigates, configures, and develops integrations with 3rd-party CRM and web-based products.
Desired Skills & Experience:
Presentation skills are critical - extensive presentation experience desired (web based)
Prefer several years? sales engineering background in one or more of the following areas:
Contact / Call Center Software
IP Telephony (basic networking knowledge assumed).
Previous experience with or a solid working knowledge of the Five9 product suite is a strong plus.
||San Ramon, CA |