Since 2003, RingCentral has been breaking down the communication barriers created by complex on-premise hardware. RingCentral delivers cloud business communications solutions that frees people to work the way they want in today?s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, RingCentral?s cloud communications solutions help more than 300,000 customers thrive in a new world of work.
The Sales Engineer will have a focus on our direct sales teams and assist with sales and product demos, RFP?s, implementations, account management, and technical escalations.
Provide account management to all customers
Provide onsite implementations and demos when requested by department manager
Provide remote implementations and demos as requested by the sales team
Be readily available to the sales team on location in San Mateo or Denver Office 8 hours a day
Provide remote support or implementation of escalated accounts assigned by department manager
Present advanced technical concepts through demonstrations, product overviews, and sales presentations
Develop advanced system configurations and implementations in response to customer needs and requirements
Develop and maintain expert understanding of all RingCentral applications and products
Deliver sales and training programs to prospective and existing clients, and sales team
Develop relationships with customers, sales and support teams, become a product and customer advocate, and provide world class technical support when needed
Participate in the creation of training materials, technical documents, and product feedback
Representation at conferences, industry, and sales events when requested by department manager
Moderate travel may be required
Tasks and Activities
Log all customer interactions in Sales Force
Sales Calls / Demos logged to a qualified Opportunity (active account rep opportunity)
Support Calls logged to an account (Log A Call) as assigned in SFDC account SE field or any account assigned by Team Lead, Sales Manager, or Department Manager
The RingCentral environment is fast paced, high octane, success driven, team oriented, and is committed to growing the business in a virtually untapped market. We?re looking for awesome individuals like you to join us!