Sales Engineer ExtraHop Networks
Big Data, the cloud, elastic computing, SaaS, AWS, BYOD, HPC, SDN?we do it all. The solutions we build at ExtraHop are transforming the IT industry. From retail websites and point-of-sale systems to financial services and the healthcare industry, ExtraHop helps modern businesses handle the growing demands on their applications and infrastructures.
We?re growing fast and we?re looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.
If you are a Sales Engineer who shares our philosophy, we would like to hear from you! This position is ideal for someone who has thrived as the technical focal point conducting product presentations in highly charged meetings with prospects and customers. As a Sales Engineer, you will have a significant impact on the success of each sales presentation in which you participate and will share in its financial rewards. In this key position, you will contribute directly to the bottom-line health of the company.
Assess prospective customer needs and uncover requirements for ExtraHop solutions
Remove technology-related buying objections from the sales opportunity
Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, and at pre- and post-sales meetings
Independently coordinate all aspects of technical product evaluations, from installing the appliance to helping prospective customers interpret data in the context of their environment
Articulate the technical value proposition and key differentiating capabilities to prospective new customers and solutions partners
Lead architecture design discussions and recommend an appropriate combination of technologies for production deployment
Prepare and present technical proposals and RFIs
Collaborate with sales representatives to ensure all aspects of the sale are aligned
Identify market and product requirements based on field experience and customer input
Partner with our Sales and Product Development teams to develop enterprise solutions
Provide post-sales follow-up, technical training, and consulting
Help with post-implementation support for key customers
Ensure total customer satisfaction with the customer's implementation experience
Bachelor's degree in computer science, information systems, or related area or demonstration of equivalent knowledge
Minimum of 5 years of relevant experience in supporting networking, application, and/or network-security technologies
Experience in device-configuration management solutions and processes
Broad understanding of enterprise information technologies: must be able to interpret performance metrics quickly within diverse customer environments and relate them to troubleshooting and capacity planning
Excellent organizational, interpersonal, and leadership skills
Outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences
Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
Ability to focus on results while working independently when given a broad direction and desired results
Ability to adapt to changing goals based on customer demands and market conditions while working with development and sales teams
Strong problem solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor, and taking quick action to resolve issues
Understanding of enterprise security requirements
Understanding of IT Operations
Solid understanding of enterprise-networking technologies: switches, routers, firewalls, load balancers, WAN optimization technologies, and so forth
Solid understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
Solid understanding of the OSI model and excellent working knowledge of the key protocols from Layer 2 through Layer 7 including ARP, IP, TCP, UDP, and HTTP
Protocol-level understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth
Hands-on experience with passive network monitoring: mirror port configuration (especially Cisco SPAN, RSPAN, and VACL configuration), network TAP installation, span aggregators, and so forth
Solid understanding of major operating systems including Linux, Windows, and UNIX.
Familiarity with trends in enterprise services, such as virtualization, cloud computing, and VOIP
Familiarity with the network and application monitoring space a plus
Familiarity with VMware hypervisor (ESXi) and environments
Experience analyzing packet captures a plus
ExtraHop Networks was founded in early 2007. The award-winning ExtraHop Application Delivery Assurance system is the industry?s first completely passive network appliance that provides application-level visibility with no agents, configuration, or overhead.
At ExtraHop Networks, we are focused on building a great company that delivers superior technology and solutions for our customers. We are competitive and professional and enjoy both working and playing hard. Our hiring process is rigorous and selective in nature, designed to provide a great opportunity for career advancement as well as to create a tightly knit team built on mutual respect and trust. We promise an environment where you will have an opportunity to shape your career while playing an instrumental role in building the next great systems company.
||Houston, TX |