Sales Engineer - Latin America Digital Signal
Job Description :
Sales Engineer ? Latin America
The role of the Senior Sales Engineer is to become a product expert and regularly interface with customers and executives in order to sell, support, and demonstrate the product within the customers? environments. The Senior Sales Engineer will learn the technical details of our solutions and will translate their functions into features and benefits that matter to our customers and end users. The Senior Sales Engineer will become an expert at system operation and fault isolation and remediation procedures of a complex hardware and software platform. This includes delivering presentations to the customer, training the end user and training the administrator on maintenance procedures. The Senior Sales Engineer is also responsible for providing feedback, lessons learned, and design modification recommendations to the headquarters-based Product Management and Engineering teams.
Essential Duties and Responsibilities:
Become a systems expert on all DSC products and software tools.
Become an expert in communicating the DSC corporate vision, background, product features and benefits and product roadmaps to high level customers and executives.
Regularly interface with Product Management & Engineering.
Setup of equipment at customer/conference sites.
In-field troubleshooting/root cause analysis.
Isolate system computer/network issues, repair and restore computer hardware and servers when necessary.
Load software and validate system operations.
Present (written and verbal) technical findings and justification for recommended hardware/software changes to assist Product Management/Engineering with the following:
o Testing, troubleshooting and system optimization
o Assist in developing technical user/admin documentation for the operation and control of systems
o Process controls and controller software functional requirements development
o Accurately document all tasks and troubleshooting activities as they are performed
o Assist in making corrections and improvements to procedures
A BS degree in Electrical Engineering, Computer Science or related subject and minimum of 8 years related sales/field engineering support experience. Experience can be substituted for the Technical Degree.
Fluent in English and at least one of the following languages; French, Arabic, Spanish or German.
Familiar with international variances in cultural and legal issues as pertaining to sales.
Computer skills: Outlook, Excel, Word, PowerPoint, Blackberry, Windows Server environment and Database (e.g. SQL, postgreSQL, Oracle, etc.) configuration and management..
Ability to communicate effectively with DSC Management/Engineering and Customers by e-mail, phone, and in person.
Fluency with, and the ability to troubleshoot, various operator interface devices and programming, networks and communication platforms.
Experience working in a fast paced, constantly expanding and changing environment
Must be willing to work extra hours as needed to meet business goals.
Good organization, multi-tasking, communication, time management and documentation skill.
Possess valid and current US driver?s license.
Ability to travel regularly, both domestically and internationally. This position requires an individual who is flexible and capable of dealing with sudden changes (e.g. flight delays, clients schedule, etc.).
This position requires the individual to carry a company provided cell phone and be able to travel with little notice.
3-5 years related sales/engineering experience with surveillance/security products.
Use of tools and power equipment. Use of test instruments (ie. volt meters, oscilloscopes, etc.)
Ability to read and understand engineering drawings, electrical schematics, fabrication and assembly drawings.
Regional and cultural experience in Latin America.
Frequently required to use office equipment such as PC, copier, fax, telephone, etc.
Specific vision abilities required by this job include close vision and use of computer monitor screens.
Ability to reach within hands and arms length, climb or balance, reach overhead, and crouch
Ability to regularly lift and/or move up to 30 pounds.
Ability to operate vehicle/automobile for company errands.
Individual?s primary workstation is located at DSC headquarters with the ability to travel to customer and demonstration sites as necessary.
||Chantilly, VA |