Sales Manager Dotster, Inc.
The Sales Manager will oversee the day to day operations of a team of Outbound Sales Representatives. They will motivate, train and evaluate the Sales Representatives and ensure that their responsibilities are performed in a timely and accurate manner with a focus on increasing EIG sales, call activity and other Key Performance Indicators as well as continuous improvement in departmental process. The Sales Manager will report into the Director of Sales.
Oversee and monitor daily activities of outbound sales reps.
Coach and Counsel associates as appropriate.
Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions.
Recruit, hire and provide coaching and development to team members.
Responsible for ensuring the team's monthly sales goals are met.
Run various reports to monitor operations and productivity of their department.
Motivate the sales team to sell products through effective management of sales incentive programs.
Develop daily, weekly, and monthly goals for team and drives accountability down to sales team.
Handle escalated issues and calls.
Address questions from sales reps.
Identify, diffuse, and report personnel issues to management.
Monitor daily work flow and call logs and makes and/or recommends process improvements as needed.
Working with executive management and communicates effectively to sales team.
Resolve customer complaints regarding sales and service.
Two to three years telesales experience with a track record of achievement of sales goals and quotas
Effective negotiation and influencing skills
Two to three years of team lead or supervisory experience in an outbound environment
Excellent communication (both verbal and written) and organizational skills
Proficiency in Windows XP, 2000, 98, Word, PowerPoint, Excel
Working knowledge of standard web technologies (servers, domains, email and ftp)
Working knowledge of the web, browsers, and the internet
Experience in motivating, developing, and directing people as they work, identifying the best people for the job
Experience in documenting and improving processes
Excellent analytical and problem solving skills
Demonstrated time management skills. Comfortable in a fast paced, stressful environment
High level of integrity.
Medical, Dental and Vision insurance
3 weeks of accrued PTO each year
Free Web Hosting Account
Competitive salary and commission strucure
||Phoenix, AZ |