Job Details

Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.

Sales Operations Administrator

Pipeline Management Guidance

· Pipeline analysis and validation in support of assigned sales managers, ensuring pipeline quality and adherence to pipeline management methodology and forecasting policies

· Opportunity monitoring and validation, ensuring required CRM fields are complete and maintained in synch with deal and order submission status

· Generate and interpret advanced pipeline reports

· Supply information and guidance to sales management to address pipeline and opportunity compliance or quality issues

Business Process & Systems Support

· Serve as sales teams' primary contact for process or systems questions

· Assist with territory updates, realignments, and maintenance of customer account assignments to sales reps

· Assist with the assignment of marketing leads to appropriate sales reps and perform reassignments as necessary

· Identify, analyze, and track customer penetration and cross-sell whitespace

· Support and provide explanation on rules of engagement proactively

· Drive CRM system cleanup and maintenance

· Provide CRM system and process training for new reps and Mangers

· Serve as First-level support for CRM system issues

· Supply periodic, direct customer assistance as necessary

· Perform detailed customer research as necessary

· Identify and make recommendations for process improvement

· Collaborate with greater sales operations team to contribute to betterment of overall knowledge sharing

· Provide operational support for pipeline reporting and territory management processes

· Other special projects as required

Channel Sales Operations Administration (additional responsibilities for Channel Sales Ops only)

· Perform channel partner opportunity registration

· Track channel recruitment and performance

· Conduct research on accounts using internal and 3rd party resources, to ensure compliance with rules of engagement and to confirm channel opportunities do not overlap with existing direct sales opportunities

· Serve as Infor Partner Network (IPN) Liaison

· Perform New Partner on-boarding support

EDUCATION & EXPERIENCE:

· Bachelor's Degree

· 2-3 years work experience working with a sales teams preferably for a high technology company

· Strong analytical and reporting skills

· Experience with CRM systems. SalesForce preferred

· Software industry experience preferred

· English language required; 2^nd foreign language conversational skills desired

Required Skills:

· Good knowledge of Microsoft Excel, PowerPoint and Word

· Ability to work under pressure, manage priorities while meeting deadlines

· Ability to work effectively and collaboratively with internal and external stakeholder groups in a team environment

· Excellent organizational and follow-up skills

· Must be a self-starter and have ability to work independently

· Excellent interpersonal skills

· Demonstrated oral and written communication skills

· Attention to detail

· Strong customer service orientation

· Meticulous and able to handle routine data entries accurately and efficiently

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.