Sales Operations Analyst Meraki
We?re seeking a Sales Operations Analyst who can function as a Salesforce administrator. The position supports the Sales organization by leading the development and ongoing administration of our Salesforce instance and related applications. This role requires collaboration with cross-functional departments and being recognized as an expert for all related sales processes. Must have detailed working knowledge of Salesforce setup and administration. Meraki currently uses Salesforce to track Leads, Accounts, Contacts, Opportunities, Partners and Support Cases. We are in the middle of a large integration which will require technical leadership and guidance from the candidate. This is a great opportunity to create/enhance processes and implement automation tools to support a fast growing company where your responsibilities will increase exponentially with your ability.
Perform basic administration of our Salesforce instance such as managing users, roles, security, profiles, objects, workflow rules, approvals, validation rules, etc---
Manage ongoing support requests and administrative needs of users
Manage Salesforce issues, troubleshooting, and support cases with Salesforce.com
Develop, implement, and maintain written policies and procedures for Salesforce administration
Lead and steward our Salesforce committee, and spread best practices, details and training on new features and functionality, and other relevant information.
Develop training plans, materials and documentation for end users, keep materials up to date, coordinate new user and training sessions
Perform data loading and management including updating records and merging / processing duplicate records
Develop and implement plans for assessing the quality of new sources of data and improving overall database quality through the lead and bookings process
Drive existing and new tool enhancement to automate data verification and integrity
Develop metrics to track data quality and drive improvements according to business priorities
Map Salesforce processes and develop and implement large scale projects in Salesforce.
Help develop, implement and maintain the functional areas of data management, forecasting, sales opportunities, dashboards and reports and any other customizations
Proactively identify opportunities to leverage the Salesforce.com platform to improve sales processes, data quality, rep productivity, and reporting capabilities.
Implement new enhancements including creation of custom objects, workflows, email alerts and templates
Minimum of 2+ years relevant experience and solid understanding of industry business processes
Strong quantitative, analytic, and problem solving skills
Ability to prioritize tasks efficiently with a very high level of attention to detail
Excellent project management, interpersonal and organizational skills
Demonstrated ability to influence and foster collaborative relationships with cross functional departments
Experience with visualforce and apex is a plus
Experience with SQL and technical aspect of data (data warehousing, data modeling, metadata) is a plus
Sense of humor
||San Francisco, CA |