SALES OPERATIONS MANAGER (#120) Aquion Energy
Sales Operations Manager
The Sales Operations Manager role is a critical role responsible for creating operational excellence within the sales organization. The Sales Operations Manager will provide operational leadership for the global sales & business development team. This process oriented role is responsible for identifying, developing and implementing efficient sales tools to maximize sales force effectiveness and the customer experience. The role owns and manages the Sales process from Inquiry to Order (ITO), including order entry and coordination of fulfillment with business operations. Provides customer support through delivery.
Manages the Inquiry to Order Process including lead qualification, opportunity management, quotation preparation and contract management.
Develops and implements an effective lead management system. Ensures leads are screened properly, converted to opportunities or closed out in a timely manner.
Owns the CRM system and manages the sales pipeline, including assisting management in pipeline reporting and forecasting. Ensures CRM users are trained properly and system is embraced and maximized.
As primary internal sales contact for customers, actively assists Sales and Business Development teams in growing existing accounts.
Shares relevant customer feedback and information with internal stakeholders including sales, marketing, quality, engineering and manufacturing organizations.
Drives effective process to screen and assign qualified sales leads to maximize sales force effectiveness. Supports conversion of new prospects to new customer status working with outside sales.
Creates meaningful management reports including forecasting, order and revenue reporting.
Creates and owns reporting related to Sales Team Performance. Tracks actual to budget on related sales metrics such as orders and sales.
Generates sales commission reports and backup documentation from the CRM system. Works with accounting to ensure all sales commissions are calculated correctly and paid according to sales plan requirements.
International sales office support. Assist and support international sales offices as required.
Strong people skills combined with a passion for excellence and efficiency, interacting with people, solving problems, persistence and working cross functionally to ensure the best customer experience possible.
Deep understanding and efficiency using CRM products. Salesforce.com preferred.
Advanced skills utilizing MS Office products (Word, Excel, PowerPoint). Google Mail, and Google Docs also beneficial
Excellent organization and time management skills, with an ability to operate independently on varied tasks in a fast paced startup environment.
Incredible attention to detail, to ensure accurate use of internal systems and processing of information.
Strong analytical skills to enable quick preparation and assessment of data. Technology savvy. Process improvement focused with a drive to increase efficiency.
Bachelor?s Degree in Business or related field.
7+ years successful experience in a Sales Operations role
||Pittsburgh, PA |