Sales Operations Manager Empirix
Empirix is a fast growing, multi-national technology powerhouse providing state-of-the-art Service Quality Assurance solutions for comprehensive Customer Experience Management (CEM) and end-to-end communication analysis of Mobile Broadband and IP-based communications systems. The Empirix suite of products and services addresses quality and interoperability challenges posed by Next-Generation Telecom and Enterprise networks - Mobile Broadband, LTE, converged voice, VoIP and Unified Communications.
Around the globe, telcos, service providers and corporations rely upon state-of-the-art proactive and predictive correlation solutions from Empirix to drive improved customer loyalty by testing, real-time monitoring, and assuring service quality of business-critical communication networks.
With 300 employees worldwide, Empirix has grown revenue at double-digit rates for 3 years in a row and has achieved market leadership in Contact Center and Service Assurance technologies to monitor Next Generation Networks. Empirix is rapidly expanding in USA, Europe and Asia Pacific.
Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization?s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
Works to ensure all sales organization objectives are assigned in a timely fashion.
Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization?s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm?s technology investments.
Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported.
Provide input to senior leadership in the development and administration of sales incentive compensation programs.
Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
Directs and supports the consistent implementation of company initiatives.
Builds peer support and strong internal-company relationships with other key management personnel.
ACCOUNTABILITIES AND PERFORMANCE
Achievement of sales, profit, and strategic objectives for the business unit supported.
Accountable for the on-time implementation of sales organization quotas and performance objectives.
Accountable for the thorough implementation of sales organization-impacting initiatives.
Responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
Accountable for accurate and on-0time reporting essential for sales organization effectiveness.
Achievement of strategic objectives defined by company management.
Required Education and Experience:
7-10+ years sales experience
Travel Requirements: Minimal
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