Sales Operations Manager Good Start Genetics
Good Start Genetics (GSG) is seeking a self-motivated professional to support 15 field- and office-based Sales & Marketing personnel in the areas of sales operations, sales support and business operations. We are seeking an individual with drive, vision and a track record of success to help build business for our novel and proprietary preconception carrier screening tests.
The candidate must be an independent worker, enjoy working in a fast paced environment. While this individual will be focused primarily on Sales & Marketing, s/he will coordinate with other departments in the company to develop and support strategies and tactics to maintain/ grow our carrier screening business across multiple markets. This individual will report to GSGs National Sales Director or VP, Sales & Marketing
Job Description & Responsibilities
Development and Execution of Key Sales & Marketing Strategies
Assists the National Sales Director with design, planning, execution of core sales strategies and customer relationship building
Supports the Sales Force by developing strategic information plans, reports and tactics that help direct and the drive the business
Assists the Marketing team with the development and refinement of strategies and tactics
Sales Force Optimization
Customer segmentation, analysis, strategy and profitability assessments
Territory planning, alignments, optimization
Assists with training and utilization of Salesforce.com CRM system
Assist with quarterly business reviews, plans of action, etc.
Drives sales analytics, i.e., review of RSM performance and trends, as well as of patterns in customer ordering, volume and reimbursement. Assists with development of strategies and tactics to address and optimize.
Assists with sales comp planning, tracking, calculation and communicating with field
Assists with design of spiffs, contests, rewards, special programs
Client Conversions & Workflow Logistics
Assists the field sales force as needed with new client conversions, and plans, directs, coordinates and delivers technology and business solutions to individual and collective customers as needed, and assists with overall business processes and workflow customization; e.g., Acts as go-to person for sales team in re initiation of new account onboarding (e.g., customer-specific paper, or digital portal, EMR interfaces). Liaison between Sales & Marketing and IT and Customer Care departments to identify problems, design and implement solutions.
Interprets and helps to address regional or account-specific phlebotomy challenges, etc.
Other Departmental Activities
Assists, coordinates and participates in regular sales training programs internally (for GSG sales team) or externally (with account staffs)
Assists with internal meeting planning (e.g., sales meetings, monthly and weekly team update meetings, etc.)
Assists with budgeting, forecasting
Bachelor?s degree required
5+ years of sales operations experience in the health care industry a must
Field sales experience strongly preferred
Experience in diagnostics, screening and/or IVF market a big plus
Start-up experience also a plus
Strong analytic skills and project management experience
Incentive Planning experience
Sales/Marketing Planning experience
Demonstrated ability to work collaboratively and effectively with peers and management across functions, as well as with external partners / vendors
Can bring creative and tactical insight to the team (e.g., ability to recognize internal and external business needs and translate them solutions)
Good listener, communicator and problem-solver
Excellent written, verbal and interpersonal skills
Competitive salary, commensurate with experience
Benefits package available includes: Medical, dental, vision insurance, Life and disability insurance, 401(k) plan, bonus plan, paid vacation and holidays
||Cambridge, MA |