Sales - Print CSR/Order Entry Clerk Foxfire Printing and Packaging, Inc.
THIS JOB HAS EXPIRED Background: We are currently seeking a Customer Service professional with demonstrated order management and production liaison experience in a manufacturing environment. Ours is a fast-paced, results-oriented environment, so if you thrive on challenge and taking accountability for your work, this is the place for you.
Description: Job Summary
?Work closely with customers, sales, graphics, estimating, purchasing and operations to concisely communicate the facts and schedules of their assigned jobs.
?Act as a liaison between sales and operations - review cost sheets for variances to estimate/job, communicate variances to sales for action, etc.
?Develop direct relationships with internal and external customers
?Address customer complaints or escalated customer issues. Properly handle issues in a manner consistent with our goal to exceed customer expectations while following internal procedures and practices.
?Convert estimates to jobs, edit as needed to clarify for production
?Act as a liaison between customer and graphics/production - forwarding proofs/changes between customer and graphics, requesting changes to file format, fielding/answering production questions, etc.
?Participate in daily production meetings to review status of current jobs
?Proactively follow-up with purchasing, production, etc. to ensure on-time completion of jobs
?Manage each job project through its life cycle
?Ensure job jackets meet standardization and documentation requirements
?Track job jackets to ensure jobs are entered and communicated in a timely manner
?Be cross-trained to make small adjustments to estimates
Responsibilities: Successful candidates will possess:
?Associates or Bachelors degree in print industry related curriculum a plus
?At least 2-4 years experience in a related role requiring accuracy and excellent communication, preferably within the print, workflow production or graphics industry
?Effective communication skills, both verbal and written
?Demonstrated problem-solving skills, to involve complex process of alternatives, pros, cons and committing to action
?Demonstrated ability to multi-task
?Thorough understanding of Monarch, estimates and cost sheets a plus
?Basic understanding of prepress process, including ability to communicate graphic file issues with customers and offer solutions when needed a plus
?Knowledge of press forms, impositions and bindery procedures a plus
?Understanding of quality issues for offset and digital printing a plus
||Newark, DE |
THIS JOB HAS EXPIRED