Sales Support Coordinator Globe Wireless
THIS JOB HAS EXPIRED Globe Wireless is in need of a dynamic Sales Support Coordinator in either our Palm Bay or Fort Lauderdale, Florida office.
Critical Skills / Knowledge / Abilities
Bilingual ? Fluent in English and Spanish (both verbal and written skills) helpful but not required.
Windows OS ? You will be making extensive use of electronic e-mail for various reporting and analysis functions, as well as using MS-Excel spreadsheets, MS-Word for report production and customer proposals, MS-Outlook (for email and public folder access), MS-PowerPoint for customer presentations, and other computer programs.
SAP and Salesforce (CRM function), Message Finder (Real time Message handling Inquiry), Database Manager (Account Set-up configuration - READ ONLY), SyScript (Library of live reports on various MIPS messaging system data).
Major Duties and Responsibilities
Build and maintain successful relationships with customers, internal departments, vendors and suppliers
Attention to details, organizational and effective communication skills, follow-up and thoroughness are critical
Must work with minimal instructions and pre-established guidelines within the division and complete jobs on a timely basis.
Pre-Sales Activities ? Identify new prospect accounts, preliminary account qualification, 3rd party account signup, acquire detailed ship and customer data to complete sales orders.
Post Sales Activities ? Sales Order preparation, account set-up requirements for all configurable features, regular phone calls to existing customers to check status and offer assistance, complete account change requests, liaise with customer invoice inquiries and credit requests, and handle routine customer inquiries and concerns.
Sales ? Primary interaction with regional Account Executive(s) to provide all required administrative duties in support of all regional sales activities.
Accounting ? Initiate customer invoicing profiles in Sales Orders, issue requests for credits when appropriate, review and troubleshoot invoices before release to customer, and assist when necessary to chase delinquent accounts for payment.
Install Central - Provide initial schedule detail for new installs along with company contact person and any reference sources for further scheduling, pass customer comments and requests on to Install Central coordinators as appropriate, seek approvals for any appropriate special requests pertaining to the install or repair.
Customer Support ? Assist customers, open trouble tickets, help escalate issues when necessary.
Technical Customer Support ? Liaise with Regional Technical Support to address all 1st level routine technical based customer inquiries and application integration questions.
Education, Experience, and Job Knowledge
Bachelor?s degree or equivalent work experience required.
Must be well organized with attention to detail.
Excellent communications skills are required, verbal and written.
Multi-tasking and prioritizing skill sets are emphasized.
Working knowledge of electronic mail, word processing and spreadsheets is also important.
Strong interpersonal skills requiring the ability to resolve conflicting interests and obtains cooperation.
Previous experience in an international company, satellite communications, handling orders, purchasing, and customer service would be an advantage.
||1571 Robert J. Conlan Boulevard |
Palm Bay, FL 32905
THIS JOB HAS EXPIRED