Sales Support Impinj

Provide outstanding sales support for current customers in support of field sales employees through a strong understanding of customer needs and Impinj's products, procedures, practices, and internal interdependencies.

• Act as the primary in-house resource for territory sales executives who work in the field.
• Create customer loyalty by facilitating a smooth sales process.
• Send agreements, quotes, pricing, buying and related information to customers.
• Ensure accuracy and completion of customer notes, purchase orders, sales orders, and tracking emails and record all customer communication in our Customer Relationship Management program, Salesforce.com.
• Manage distributor relationships specifically in the areas of price exceptions, inventory planning and educating the distributor sales force.
• Act as a liaison between sales and various internal departments including marketing, shipping, accounting, and operations.
• Schedule customer visits, product demonstrations and other appointments for field employees.
• Initiate qualification and follow-up for all assigned leads. Work with marketing, territory sales and other functions to ensure closed- loop follow up on all sales leads.
• Assist in phone coverage in conjunction with other sales department members.

• A high level of accuracy and attention to detail.
• Effective time management and organizational skills in order to independently prioritize workload and meet deadlines.
• Excellent customer service skills.
• Comfort working with worldwide customers.
• Excellent interpersonal, written and verbal communication and team skills.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint and Salesforce.com or other customer relationship management (CRM) system.
• Ability and interest in assuming increasing responsibility for account management over time.
• A strong desire to work within a dynamic, rapidly-growing industry.

Desired Qualifications

• Previous sales support experience with an emphasis on supporting external sales representatives in a fast-paced environment.
• Familiarity with two-tier channel sales activity.
• Familiarity with lead qualification and lead management issues.