Sales Support Representative K2M
THIS JOB HAS EXPIRED Responsible for maintaining effective customer service for all internal and external K2M customers by utilizing excellent, in-depth knowledge of company products and programs. This is not a typical cold-call customer service center.
Process inquiries, sales orders, and RGA's in a timely, accurate, and efficient manner. Determine priority of shipments. Keep customer informed. Quickly resolve order issues to the satisfaction of the customer.
Support data entry and tracking of International transactions.
Research credit/collection issues for speedy resolution. Report findings to credit/collections and process any transactions necessary.
Schedule loaner set usage and works closely with inventory control manager to resolve loaner issues, contact agents, and assume proper billing of loaner usage and discrepancies.
Communicate effectively with customers, field and headquarter personnel.
Quickly resolves customer issues. Constantly strives to improve customer satisfaction.
Support and enhance a closed-loop Product Experience Report (PER) process which incorporates the maintenance and publication of RGA policies and procedures. Keep the PER system current for RA/QA and inform the customer of any problems.
Bachelor's degree from a four-year college or university; or at least four years experience in customer service. Two years experience in the medical products industry preferred. Exposure to products inventory and inventory processes. Foreign language skills highly desired.
||751 Miller Drive, SE |
Leesburg, VA 20175
THIS JOB HAS EXPIRED