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Sales/Telemarketing Representative Calabrio
POSITION SUMMARY The Calabrio Telemarketing Representative is responsible for working with an internal team for
lead generation, lead nurturing and appointment setting for the Calabrio sales team and
partners. This position will establish ongoing communications with existing Calabrio leads, follow
up on inquiries in response to marketing campaigns/programs, and reach out to target lists in
order to generating new sales opportunities for the company. The position is ideal for
candidates who are interested in being part of a growing sales/marketing team in a dynamic
software industry, looking for a career path in sales.
CORE EXPECTATIONS
Pre-call planning
? Understand critical business functions, benefits and product attributes
? Able to find, understand and articulate competitive differentiators
Establishing rapport
? Quickly establish rapport with existing and perspective customers, as well as their role of the
lead in the decision making/purchasing process within their organization
? Able to have an open and dynamic dialog in order to uncover and pinpoint customer
needs
Data gathering
? Possess the ability to listen more than talk for discovery
? Assess customer needs and urgency
? Use Calabrio contact relationship management system (CRM) to manage leads and create
and maintain monthly status reports
Lead Generation/Nurture
? Qualify prospects in the buying cycle and set follow-up
? Set appointments
CORE COMPETENCIES
? Excellent verbal, written and interpersonal communication skills
? Ability to dynamically interact with Calabrio team members, senior support personnel and
customers to generate results
? Ability to work independently and as part of a team
? Excellent troubleshooting and creative problem solving skills
? Ability to organize multiple campaigns simultaneously
? Pleasant speaking voice
? Highly motivated, results oriented
? Requires confidence, persistence, and an outgoing personality
? Other core competencies will be defined by your direct supervisor/manager
ENTRY LEVEL SALES/TELEMARKETING REPRESENTATIVE2 P a g e
Calabrio, Inc.
Proprietary and Confidential
WORKING RELATIONSHIPS
? Reports to the Director of Marketing
? Work closely with all areas of the company; sales personnel, peer software engineers, group
leads and other employees and departments within the company
? Direct work with prospects, customers and partners
EDUCATION/EXPERIENCE
? 4 year degree in B.A. in business management, marketing
? Minimum of 2 years sales and/or telemarketing/telesales experience in a B2B environment
? Call/contact center industry and/or software experience a plus
| Location: | 605 Highway 169 North Minneapolis, MN 55441 United States |
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Calabrio
Investors: Split Rock PartnersAll Jobs: at Calabrio
| Web Site: | www.calabrio.com |
|---|---|
| Headquarters: | 605 Highway 169 North Minneapolis, MN 55441 United States |
| Industry: | Software |
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