Salesforce Developer Support Engineer Zuora
THIS JOB HAS EXPIRED Zuora is a hot, venture backed startup pioneering the subscription billing industry, with an impressive customer list that includes HP, Dell, Financial Times, Reed Business Information and Box.net. Zuora is built from the ground up by SaaS industry visionaries and veterans from salesforce.com, WebEx, Accenture and Oracle and our investors include Benchmark Capital, Shasta Ventures, Index Ventures and Marc Benioff, CEO of Salesforce.com. Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS based application leading the subscription economy.
Our fast-paced SaaS organization is based in Foster City, CA and we are currently growing rapidly worldwide. We are seeking application support engineers to join the award-winning Zuora Global Support, named the 2014 Stevie Award Winner in the Customer Service Department of the Year ? Computer Software - At Organizations With 100 or More Employees. Customer Success is our #1 priority here at Zuora.We are seeking folks with exceptional technical knowledge and outstanding people skills. This role requires the ability to provide various levels of service in a fast moving and dynamic environment.
Why work for Zuora Global Support?
Here?s the top 3 reasons why Support professionals should consider working for us.
Career and Leadership Development - Zuora for Salesforce is one of our top selling product offerings. You will be a leader in Salesforce development here at Zuora.
Daily Excitement - This is not your standard support job where you send out pre-formatted responses. You will be challenged on a daily basis to understand our customers? use cases and provide the best solutions - the learning will never stop!
Technical Management team - Our management team is hands-on and highly technical. We answer customer tickets directly. We assist our team members by removing obstacles and accelerating productivity, creating a rewarding work atmosphere.
Primary Duties and Responsibilities:
Assist customers and partners to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Serve as a Level 2 function between support engineers and developers on the Zuora for Salesforce product line.
Write sample code, client libraries, and contribute to open source projects.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community.
Active management of Zuora developer forums, respond to posts and create content.
Deliver high customer satisfaction - our all-time customer satisfaction rating is 95%.
Recommend to product development teams areas of improvement in performance and feature capabilities that will improve our customers' successful use of our products and drive adoption.
Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact.
Participation in weekly on-call rotation and weekend coverage for the production incident resolution team.
Work with various cross functional teams to understand the root cause of issues reported and suggest alternate options and workarounds where appropriate.
Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques.
Establish strong working relationships with Engineering, Global Services, Sales, Technical Operations, Product Management and other internal resources as appropriate.
The Zuora Global Support team is staffed 24/7. This position may require work outside of normal business hours.
BA/BS degree in a technical field preferred with a strong academic record.
3+ years engineering / programming work experience.
Visualforce and Apex code experience
Ability to communicate technical concepts clearly and effectively.
Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues.
Excellent written and verbal communication skills
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Understanding of database concepts and data management (RDBMS) and SQL
Previous experience with Salesforce.com CRM and its technologies.
Experience as a committer in an Open Source project is a plus.
Excellent analysis, troubleshooting, and problem solving skills.
Propensity for hard work and a willingness to perform different roles as required.
Excellent oral & written communication skills.
Displays leadership qualities and works well with others.
Strong project management experience with a demonstrated ability to manage competing priorities.
Efficient time management skills.
||Foster City, CA |
THIS JOB HAS EXPIRED