Satisfaction Research Analysts (SRA) ForeSee
THIS JOB HAS EXPIRED
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the American Customer Satisfaction Index (ACSI), founded at the University of Michigan, ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI.At ForeSee Results, we believe the quality of our work starts with our people. We uphold a strong corporate culture rooted in passion, commitment, and dedication. We believe in practicing what we preach, and most importantly, satisfying our customers.
Our business is growing and we are adding to our team of Satisfaction Research Analysts. The Satisfaction Research Analyst (SRA) works directly with our clients to provide analysis on an ongoing basis on Customer. The SRA analyzes the online business of our clients.
The SRA creates online surveys for our clients websites and works with our technical team to ensure implementation of the survey. The SRA analyzes the results from the clients customers, finds the story in the metrics, and creates and presents the findings and analysis to the clients on a monthly basis. This is done by PowerPoint presentation as well as verbal executive summary.
Responsibilities:
Analyze the client's online business
Create the surveys for the clients
Facilitate the survey code delivery through the technical team
Analyze the survey data results
Create a presentation of findings from the Customer Satisfaction results and present this to the client on a regular basis.
Maintain a strong customer relationship with clients.
A minimum of three (3) years experience in Market Research and Data Analytics, including experience analyzing, interpreting and presenting data and providing recommendations.
Three or more years experience working directly with clients to provide valuable insights.
Prefer experience in web/ecommerce industry
Bachelors Degree required.
| Location: | Ann Arbor, MI United States |
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THIS JOB HAS EXPIRED
ForeSee
ForeSee is a customer experience analytics firm that uses a trusted technology and proven methodology to measure satisfaction and deliver insights that help companies achieve maximum business impact.Investors: Investor Growth Capital, Updata Partners
All Jobs: at ForeSee
| Web Site: | www.foresee.com |
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| Headquarters: | 2500 Green Road Suite 400 Ann Arbor, MI 48105 United States |
| Employees: | >100 |
| Year Founded: | 2001 |
| Industry: | Business Products and Services |
| As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research. |
