Saves Specialist SmileReminder
The Retention Representative position at Solutionreach pertains to both the retention of existing customers and the reactivation of cancelled clients by analyzing, training and reselling the Solutionreach system on a daily basis. The Retention Representative must have a commitment to outstanding customer service and the ability to establish and develop a relationship with these practices. This position is located in Lehi, Utah and reports to the Retention Manager.
You will, among other things:
Discover underlining reasons for the request to cancel and overcome objections to resolve concerns
Quickly identify and relate with clients on a personal level
Maintain a comprehensive knowledge of the Solutionreach platform in order to educate and train existing customers to help them utilize the sytem to its maximum capacity
Perform other duties as assigned.
Have at least 4 years of experience in retention or sales environment
Have experience in dispute resolution and problem solving skills
Demonstrate strong written and verbal communication skills
Consistently meet or exceed goals and quotas working in an incentive/goal driven environment
Demonstrate a knowledge and understanding of ambulatory care industry terminology and vocabulary
Be proficient in Microsoft Word and Excel, strong computer skills and attention to detail with accurate reporting
Be tech savvy with an understanding of medical practice needs (Sugar CRM knowledge a plus)
Be adaptable and responsible with a high level of energy
Have an awesome sense of humor. Mad ping-pong skills a plus.
A typical day might also include:
Team lunches, or lunch to celebrate birthdays? or just because we feel like it.
A few trips to the soda machine. We have an unlimited supply? for the most part.
Showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:
15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
An on-site fitness facility to combat all the food we bring in.
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
...among other stuff. Apply today to find out!
About the Company:
Solutionreach is the market leader in patient messaging and provides an All-inclusive suite of personalized patient communication tools for one flat monthly fee. No extra per message costs (text or email) or support fees are ever charged. Everything is included! We offer a custom and comprehensive marketing platform to help your practice acquire, retain, educate and reactivate patients. With our unlimited live Revolutionary Support, built to meet the individual needs of your practice, we consider ourselves part of your team.
||210 North 1200 East |
Lehi, UT 84043