Scheduler Market Force Information
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their stores/restaurants, etc. to give our clients a view of their customer?s experience with data collected via mystery shopping and on line surveys.
We are a privately-held company with our headquarters in Louisville, Colorado. We have an immediate need for a Scheduler position in our Norcross, Georgia office with a potential work from home possibility.
Summary: Through extensive outbound calling to members of our shopper force, schedules client mystery shop assignments in a fast-paced and deadline oriented production environment. A positive and go-getter attitude, with the ability to relate to a variety of people from all walks of life and in all industries will make for the most successful candidate for this position.
Essential Duties and Responsibilities:
Job consists of making outbound calls to schedule mystery shop assignments with shoppers.
Each day will receive daily priorities from supervisors with direction regarding that day?s client focus.
Schedules all designated projects according to the client?s program requirements while following the direction of the supervisory team.
Responsible for maintaining control on shopper fees within guidelines provided by management.
Responsible for being aware of and meeting project deadlines.
Recruits new shoppers as necessary.
Responsible for meeting Monthly Metrics: Total Volume of Assigns, Assigns Per Hour, % of Approved.
In order to successfully communicate with our Shopper Force, you must be available to work nights and weekend shifts in addition to weekday daytime shifts.
Internet and Unlimited Long Distance (including Canada) services will be required when working from a home office; this is not reimbursed by Market Force.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience: High School Diploma; or equivalent combination of education and experience.
Computer Skills: Proficient in the use and application of MS Office Outlook.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Office and/or Home Office Environment. Ability to be flexible and adapt to change in the work environment. To work from home must have a set-aside or designated work area that will allow you to maintain same focus as if you were working from the office.
Schedulers are required to work in the office (post-training) at a minimum of 1 day per week or more if deemed necessary.
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
Short Term and Long Term Disability
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