Scheduling Specialist Insight Health Corp.
THIS JOB HAS EXPIRED Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create one of the nation?s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are currently seeking a Full Time Scheduling Specialist in our St Louis Park, MN location.
The Scheduling Specialist provides services to patients and referring professionals by answering phones and scheduling appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience
? Answers phones and handles calls in a cheerful and timely manner
? Schedules patient examinations according to existing company policy. Daily responsibility for calling and scheduling as many patients for whom CDI currently has orders
? Pre-certifies all exams with patient?s insurance company as required
? Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
? Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
? Maintains an up-to-date and accurate database on all current and potential referring physicians
? Obtains and enters new referring physician information in computer system data base (passing along to Marketing for follow up) and marks the request form with ?NEW REFERRAL? for CDI physician follow up
? Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
? Understands how and when to roll phones on and off answering service
? Alerts other clinics of phone problems that are passed along to your clinic
? Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
? Verify insurance for same day add-ons
? Arranges transportation and hotel accommodations for patients when appropriate
? Maintains positive interactions at all times with patients, referring offices and CDI staff
? Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:
? Ability to work independently and in a team environment.
? Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
? Ability to be flexible in schedule and adaptable to constant change
? Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
? Ability to maintain regular attendance and on-time arrival to work as scheduled
? Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
? Ability to resolve basic service recovery issues and understand when to escalate to next level
? Skill in organizing and prioritizing of work, and following assignments through to completion
? Skill in written and verbal communication
? Skill with data analysis and figure aptitude with a high level of accuracy
? Knowledge of basic level computer skills
? Knowledge of and adherence to company policies and protocols
? Knowledge of and adherence to HIPAA and safety guidelines
? Minimum ? high school graduate
? Must have a working knowledge of Microsoft Office products
? 1-2 year customer service experience preferred
? Medical terminology and previous clinical business office experience preferred
? Ability to type 50 wpm
? Must be able to handle multi-level phone system with a high volume of calls at one time
As we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
CDI/Insight Imaging is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI/Insight Imaging and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI/Insight Imaging or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||Twin Cities, MN |
THIS JOB HAS EXPIRED