Job Details

Outline of Job Objectives and Purpose

To provide implementation and general consultancy services for SCM products to existing and new Clients in accordance with the objectives agreed between Clients and Infor.

Key Tasks:

· Deliver supply chain solutions to Clients

· Maintain product knowledge and skills

· Generate consultancy revenue from existing client base

Detailed Breakdown of Tasks:

Deliver supply chain solutions to Clients

· Assist the realisation of business benefits for clients

· Manage or contribute client project plans

· Monitor progress against milestone dates and critical success factors.

· Define the client resources required for successful implementation

· Provide detailed user and technical training to client staff

· Provide guidance on the development of a supply chain process

· Match software functionality with client business requirements

· Assist the integration of the software into the client business processes

· Define and specify client customisation requests to software laboratories

· Conduct and report appropriate project risk analyses

· Identify and report project performance and evaluation measures

· Review the overall success of projects and provide recommendations

· Provide regular internal reports on the status of projects

Maintain product knowledge and skills

· Attend product functionality briefings and training sessions

· Utilise part of non-billable time for self-study

· Tutor internal training courses to gain relevant practice

· Maintain general supply chain knowledge from other sources of information

· Provide relevant input into software development process

· Undertake specific team projects as required

Generate consultancy revenue from existing client base

· Maintain regular contact with clients

· Maintain an up to date knowledge of clients' usage of the software

· Identify and report commercial opportunities and risks

· Identify opportunities for additional consultancy work

· Tutor public software courses