Seattle Categories:
SEASONAL/TEMPORARY CUSTOMER SUPPORT SPECIALIST POSITIONS Photobucket
THIS JOB HAS EXPIRED
COMPANY DESCRIPTIONPhotobucket is the world?s leading dedicated photo and video sharing service, and we have big plans for
the future. A work hard/play hard kind of company. In this new season, there are lots of challenges in
our fast-paced category, and although Photobucket has a high growth rate, we stay pure to our make-it happen
culture and commitment to excellence. If you?re looking for the opportunity to grow in your field,
work with a great team, and are excited about challenging yourself, then you might just love Photobucket.
We're headquartered in Denver, Colo. with offices in San Francisco, CA and Seattle, WA and are available online at www.photobucket.com.
JOB DESCRIPTION
Photobucket Corporation, a leader in the Photo and Social Media industry has immediate openings for Seasonal/Temporary Customer Support Specialist positions. The temporary positions are mid-level positions within the Services organization to assist during an upcoming project. The Customer Support Specialist is primarily responsible for ensuring the overall satisfaction of Photobucket users. This is to be achieved by:
Resolving Photobucket users? issues and inquiries via email, and other written channels.
Updating and maintaining a comprehensive knowledgebase.
This is a multi-faceted role that touches all teams within Photobucket. The successful candidates have a mind-set to drive the business forward by continuously improving the user experience.
Specific Responsibilities:
Establish and maintain expert-level knowledge of the Photobucket site and other Photobucket tools and applications.
Provide fast, personalized responses to Photobucket user?s questions.
Suggest solutions to users? issues for our robust help website.
Collaborate on a regular basis with other Photobucket teams.
QUALIFICATIONS
Genuine desire to make Photobucket users excited about the product.
Demonstrated customer service skills (both written and verbal).
Technically inclined.
Familiar with troubleshooting techniques for resolving technical issues involving a wide variety of web browsers.
Proven experience working and troubleshooting common web technologies like JavaScript, Flash, HTML, etc.
Demonstrated knowledge of Social Media including Blogs, Facebook, Twitter, etc.
Strong writing skills targeting a consumer audience.
Measures of Success:
Basic performance metrics, such as: issue response time, issue volume, customer satisfaction rating
Resolution of user reported defects in the products
User feedback
Quantity and quality of content created for the Help website
ADDITIONAL INFORMATION
These positions are anticipated to be 3-5 months in duration, and will pay between $10- $14 per hour.
We look forward to receiving your application! Please click on the Apply Now Link below. Please be sure to attach a copy of your resume so that we may appropriately evaluate your credentials. Only on line applications will be accepted.
All your information will be kept confidential according to EEO guidelines
| Location: | 506 Second Avenue Suite 400 Seattle, WA 98104 United States |
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THIS JOB HAS EXPIRED
Photobucket
Investors: Hunt Ventures/Hunt BioVentures, Oak Investment Partners, Steamboat Ventures, Voyager CapitalAll Jobs: at Photobucket
| Web Site: | www.photobucket.com |
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| Headquarters: | 506 Second Avenue Suite 400 Seattle, WA 98104 United States |
| Industry: | Software |
