Security Analyst- 6pm to 6am Industrial Defender
We are seeking highly motivated individuals to provide first level technical helpdesk support to our global customer base. In this customer-focused role, you will be responsible for the proper and timely escalation of security events based on analysis of presented data. You will perform network-based Intrusion Detection System (NIDS) analysis as well as monitoring and "hands-on" installation of various firewall and server/appliance platforms.
Provide technical support for Firewalls including responding to general customer questions, troubleshooting, and Move/Add/Change support.
Provide service ticket management, troubleshooting, resolution and technical support for customer Managed Security Services offerings- including Firewalls, Unix Security.
Triage incoming alerts for security incidents and escalate as required.
Monitor the health and security of various firewall appliances and NIDS sensors; respond and follow-through as needed.
Perform security analysis of daily security reports and data, utilizing standard tools and methodologies. Escalate security events to appropriate team members as necessary.
Work closely with customers for the configuration of new software applications through various firewall platforms.
Support ongoing projects by assisting in testing and documentation as required. This may include regression testing, technical documentation, and test preparation.
Must have completed a technical training course or have at least 2 years of similar experience in a customer support role. Must have basic knowledge of networking and TCP/IP.
Must be professional, self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.
Strong interpersonal and customer service skills, with ability to effectively multi-task and prioritize customer needs in a fast-paced environment.
Excellent oral and written communications skills, with strong focus on good security practices.
Must present a professional image, with ability to safeguard confidential customer information.
Must be willing to work a 12 hour rotating shift. Day shift is 6AM ? 6PM. Night Shift is 6 PM ? 6AM. Both shifts include 2 weekends per month.
Experience in managing FW deployments and configuration changes on Fortinet or Juniper. CISCO is a plus.
Experience with UNIX/Linux system administration, and IDS/SNORT is a plus.
Experience using ticketing systems is a plus.
Industrial Defender offers:
Three weeks of vacation to start plus 11 holidays
Generous Health, Dental, Life & Disability Insurance
Flexible Spending Plan
Employee Ownership Bonus Plan
Health Club membership subsidy
Friendly, informal work environment
Offices in Foxboro, Hartford, Calgary, New Orleans and London
||Foxborough, MA |