Security Analyst II Industrial Defender
Reporting to our Senior Director of Security Operations, the L2 Analyst will be responsible for the support of various firewall platforms. In addition to providing customer support, this role will also be responsible for providing support for Security Operations Center (SOC) escalations inclusive of making policy changes to firewall rule sets, defining and troubleshooting VPN connections (both IPSEC and SSL), and other related tasks as necessary to support the operation of the team. In this hands-on role, you will be part of our Services Team working closely with existing global clients.
Provide timely and accurate responses for incident handling, incident response, and escalation management in a 24x7 operational environment
Install, operate, and maintain customer firewalls and intrusion detection systems (IDS)
Resolve ticket escalations from the Security Operations Center Security Analysts
Provide timely and accurate responses to customer questions and concerns
Manage multiple tasks independently and prioritize accordingly
Ability to operate under tight deadlines
Work closely with global customers to configure and deploy security appliances according to their specifications
Provide second level technical support for various firewall, SEM, and IDS issues
Review and approve/disapprove customer change requests to be implemented before implementation by the Security Analysts
Provide security guidance to our global customer base
Provide work direction and guidance to other personnel
Provide support to clients for queries involving our product offerings
JNCIA certification. Exposure to Juniper Unified Access Control (UAC) platform a plus.
Minimum of 3 years of "hands-on" cyber-security working experience or a Bachelor's degree (BSEE, BSCS) with a minimum of 2 years of "hands-on" working experience
Strong interpersonal and customer service skills with ability to manage multiple projects and priorities in a fast-paced environment
Strong working knowledge of Layer 3 networking/routing.
Working Knowledge of packet capture and debug techniques.
Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment
Excellent oral and written communications skills
||Foxborough, MA |