Security Services Manager Alert Logic
Alert Logic is a leading provider of on-demand compliance and security solutions for mid-sized organizations. Our on-demand platform utilizes software-as-a-service (SaaS) to enable our customers the easiest way to secure their networks and comply with policies and regulations.
We are continuing to expand our team and we are looking for an experienced Security Services Manager to join our Houston office. The Security Services Manager is responsible for ensuring that all customer support issues are responded to in a timely manner and resolved effectively by the team of Service Support Specialists. They work closely with all other departments in order to communicate customer concerns, feature requests and bug reports and will play a critical role in our customer?s satisfaction.
Manage activities of System Security Analysts and Team Leads
Serve as emergency escalation point of contact for issues effecting service delivery
Arrange and or provide training for Security Analysts
Work with other departments to communicate customer issues
Measure and report on various productivity metrics for the support team
Identify and implement methods to improve the team's productivity
Take active role in the ongoing professional development of Security Analysts
Experience in service delivery based reporting
Experience in implementing internal staff training
Strong problem solving skills
Strong customer service skills
Strong communication skills
Strong project management skills
Firm grasp of system security concepts
Firm grasp of networking concepts
ITIL, PMP, CCNA, SANS Certifications, MCSE, CISSP
We are a fun group that works as a team to exceed our customer?s expectations. Our company continues to grow at a strong pace and we offer a relaxed but professional environment in which to work. We offer competitive pay, a good benefits package and a chance to work with some of the best people in the industry.
||1776 Yorktown |
Houston, TX 77056
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners
, DFJ Mercury
, Hunt Ventures/Hunt BioVentures
, OCA Ventures
, Updata Partners All Jobs: at Alert Logic
Houston, TX 77056
|Company Profile:||Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations.
Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance.
Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
Support Alert Logic with Social Media services