Bloomington Categories:
Selling Supervisor - Partnerships BC AuthorHouse
THIS JOB HAS EXPIRED
Job Description:FUNCTION:
Brief description of the overall purpose of the job.
o Leadership qualities, plus selling role
o Selling responsibilities to help drive success of team?s monthly performance
o Establish a selling role model for team
o Provide feedback on author needs and opportunities
RESPONSIBILITIES:
Primary Responsibilities
o Team leader
o Monthly team performance
o Personal sales performance against quota
o Forward issues to appropriate primary contact in relevant departments across company
Performance management
Skills development / coaching
High-performance selling environment
o Sales Operations
o Training
Best Practices
Demonstrates self-reliance by meeting/exceeding workflow needs.
Follows established processes as outlined by Manager.
Participates in process review and improvement with Manager.
Complete assigned duties based on daily business needs and individual skill set.
Consistently produces a high volume of quality work.
Is capable and adapts as needed to work under pressure and meet tight deadlines.
Quality Assurance
Complete quality assurance checks for initial designs, revisions, and final author approvals.
Complete revisions accurately based on daily business needs and individual skill set.
Customer Service
Always takes a courteous, helpful approach and is solution oriented.
Demonstrates outstanding customer service skills.
Works efficiently and respectfully with all customers both external and internal
Communicates effectively, is thoughtful, articulate, clear and concise.
Is timely with all customers both external and internal and is available when needed.
Is prompt and accurate with information/guidance when answering questions.
Team Work
Ensures a spirit of excellence, teamwork, collaboration and cooperation.
Volunteers to assist others to meet the workflow needs.
Professionalism
Complies with Author Solutions employee manual, guidelines, policies and procedures.
Respects and protects confidential information.
Demonstrates a positive, professional approach to work effectively with customers,
vendors, and staff .
Demonstrates the ability to exercises good judgment.
Contributes to a positive, productive work environment.
Attends required and other pertinent in-services, meetings, and takes advantage of
internal educational opportunities.
Maintains excellence in attendance and punctuality.
Positive communication skills; correct grammar, clear speech, provides prompt,
professional responses.
Is self motivated, takes responsibility, and resolves situations.
Secondary/Occasional Duties:
Answers incoming call and forwards to appropriate area.
Computer / system knowledge, proficient keyboard, skill and accuracy.
Demonstrates experience with a variety of office machines.
Ability to multi-task.
All other duties as assigned.
COMPETENCIES:
Customer Focus
Builds and maintains customer satisfaction
Recognizes and anticipates customer needs
Seeks ways to improve service
Adaptability
Adapts to changing business needs and work responsibilites
Anticipates, plans, and is positive through change
Adjusts and provides alternate plans when necessary
Accountability
Meets works schedules and deadlines
Takes personal responsibility for their quality of work
Achieves results with little oversight
Communication
Identifies and utilizes effective communication methods
Listens effectively and responds appropriately
Organizes and expresses information clearly orally and in writing
Professional Behavior/Conduct
Adheres to codes of conduct and ethical principals
Demonstrates positive and respectful behavior
Demonstrates honesty and integrity
Teamwork
Respects differences and values diversity
Welcomes participation from others and volunteers to help when needed
Is both task and team focused
Assets/Funds/Information (amount managed/custody of confidential data):
Distribution of e-mail, mail, and faxes
Access to other e-mail inboxes for general inquiries
Handle checks and cash when necessary
Decisions and Actions (complexity/latitude/timeliness/impact):
Prioritizes tasks and primary duties and within scope of position
Primary duties should be completed daily
Supervision and Guidance of Personnel:
Direct Reports:
Title
Job Code
Grade
FLSA
No. Supervised
Indirect Reports/Functional Guidance provided (employees/work groups):
Interaction with the executive and leadership team
Daily interaction with employees and managers
Frequent interaction with Authors
May have communication with others in the Marketing department and Customer Service department
Job Requirements:
QUALIFICATIONS:
FACTOR:
REQUIREMENTS:
KNOWLEDGE
Education & Experience (type/years)
High school diploma required. Community College or University degree preferred
Must have at least two years? experience.
SPECIFIC SKILLS
Superior knowledge of MS Word, Excel, PowerPoint, Outlook e-mail, Internet use, and typing skills at 50 WPM
PHYSICAL SKILL
Type/Precision/Dexterity
Sufficient manual and digital dexterity to work with a computer keyboard , mouse and monitor, phone pad
PHYSICAL EFFORT
Type/Frequency/Intensity
May need to lift mail bins and or boxes weighing about 20-30 pounds and carry down stairs.
WORKING CONDITIONS(Hazards, Travel, Hours)
9:00 a.m. - 6:00 p.m. core schedule with frequent flexibility for start and ending times and overtime may be required
| Location: | 1663 Liberty Drive Suite 200 Bloomington, IN 47403 United States |
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THIS JOB HAS EXPIRED
AuthorHouse
Investors: Bertram CapitalAll Jobs: at AuthorHouse
| Web Site: | www.authorhouse.com |
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| Headquarters: | 1663 Liberty Drive Suite 200 Bloomington, IN 47403 United States |
| Industry: | IT Services |
