Senior Account Manager Newgistics
Position performs on a regional level, managing, maintaining and developing strong relationships and in depth solutions with client personnel with the goal of providing excellent customer satisfaction and service while increasing company profitability and deepening account penetration. In order to be successful, the individual must rely on strong experience, solution focus, excellent judgment and the ability to interact with levels of customer managements well as with Newgistics team members. This individual will be expected to effectively manage a portfolio with a revenue value ranging from $25-$75M.
--Anticipate potential obstacles and seek proactive customer and Newgistics solutions.
--Define and deliver solutions to all levels within the customer organization as requested, from executive management through the technical staff.
--Continually demonstrate to the customer the value of existing Newgistics services.
-- Act as a trusted, consultative partner to assigned customers.
--Communicate customer requirements and request support from other departments as necessary to assist in achieving established objectives.
--Proactively develop new client value propositions associated with Newgistics services, both existing and new, and to sell those services to the client in line with the overall goals of Newgistics.
--Monitor and support account-specific activities of all internal organizations to ensure customer satisfaction.
--Manage to the SLA reporting requirements and to defined revenue, profit and expense goals, ensuring objectives are achieved.
--Support the Newgistics Sales team and the customer in renewing the working contract in a timely manner.
--Provide oversight and input into all tactical aspects of the client relationship.
--Facilitate resolution of escalated issues from client and management.
--7 years plus of Program Management and/or Account Management experience within transportation, logistics or package processing segment with demonstrated knowledge of standard concepts, practices and procedures.
-- Experience managing multiple large national accounts, where primary contacts range from managers, directors and vice presidents to executive officers.
--Solution design and/or consultative orientation
--Strong presentation and communication skills. Ability to organize and present complex material in an easily understood manner. Exceptional professional demeanor.
--Proficiency in performance metrics, P&L's, trend analysis and other reports or information as requested.
--Ability to manage conflict in a professional and resulted oriented fashion.
--Must be self-directed with strong attention to detail.
--Adaptive and flexible, team oriented with a sense of urgency. Strong goal achievement orientation.
--High energy, positive attitude, with the ability to think creatively on your feet and handle multiple priorities
--Adept in the use of Microsoft Office products.
--Bachelor's degree, preferably in business, logistics, supply chain or a related area.
--Ability to travel up to 30-45% of the time to client sites as needed.
--Customer Facing Skills
--Solution Design Skills
--Strategic Vision & Planning
--Industry & Market Knowledge
Newgistics is a special place to work, and now is an especially exciting time to join us. At Newgistics, we take great pride in what we do for our customers, trust each other to do an outstanding job, and enjoy the camaraderie of our colleagues. And our company continues to experience rapid growth.Investors: Austin Ventures All Jobs: at Newgistics
|Headquarters:||2700 Via Fortuna|
Austin, TX 78746
|Industry:||Retailing / Distribution|
|Company Profile:||Parcel returns and e-commerce shipping pioneers.
Newgistics was founded in 1999 with a simple goal. It was the dawn of the e-commerce age, and we set out to develop a better process for returning products ordered online. Little did we know that our work to improve e-commerce shipping in this way would help to create the modern postal-based returns process. However, after developing Newgistics SmartLabel technology, we collaborated with the U.S. Postal Service to establish its Parcel Return Service program-now used by shipping companies across the country.
Trusted shipping solutions.
After establishing ourselves as a parcel returns leader, we then applied the same quality-driven process and technological expertise to outbound delivery and freight services. Today, the Newgistics SmartLabel is widely recognized as the premier customer returns technology. Newgistics processes more than 50 million small parcels each year through our nationwide network of SmartCenter facilities. We also offer Canada delivery and return solutions for U.S. merchants with customers north of the border. And we are the trusted shipping partner to top brands in industries including direct-to-consumer retail, fulfillment, manufacturing and communications.
Expect more from your package shipping company.
What sets Newgistics apart from ordinary shipping companies Our residential delivery and return solutions are specifically designed to provide:
--Better consumer shopping experiences - by offering greater customer convenience and ensuring parcels arrive in peak condition
--Greater customer retention and efficiency - with our Transit Triggers- shipment notification service, which empowers you to use on track delivery service data to improve customer and internal communications
--Higher customer satisfaction and lower inbound call-center volume - with our 360 shipment visibility
--Simplified shipping - by reducing your sorting and paperwork requirements and providing technology that helps you manage the process more efficiently
--Peace of mind and help whenever you need it - thanks to our intensive client support system
Even with all these advantages, Newgistics enables you to cut shipping costs by up to 40. It's all part of the Newgistics approach to shipping: recognizing that your success is essential to our own.|
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