San Diego Categories:
Senior Account Manager (Post Sales) - SaaS / Enterprise software Certona Corporation
THIS JOB HAS EXPIRED
Company Description As of 2012 selected as the Top Personalization Leader for four consecutive years on Internet Retailer's Top 500 Guide. Certona is the creator of Resonance, the market leading real-time personalization and revenue optimization platform for multi-channel retailers. Trusted by more than 250 top ecommerce sites throughout the world, Resonance increases average order value and revenue per visit by delivering individualized real-time content and product recommendations across all customer touch points. With seven patents pending, the "self-optimizing" system is powered by sophisticated neural networks and a portfolio of algorithms to deliver product, content, and promotional offers through multiple channels -- web, email, call center, point-of-sale, and mobile. Clients include the largest and most recognized online and multi-channel retail brands across all popular categories. For more information, visit www.certona.com
At Certona, an Account Manager is a trusted business advisor to our Enterprise clients, providing valuable guidance around operation and optimization of their Personalized Recommendation Services.
Our Account Managers maintain a long-term relationship with their assigned clients to gain an understanding of the clients organization and the Recommendations impact on overall business, their business drivers, and their service needs - providing a delivery plan that ensures their success with Certona's suite of services
Mile High View
- This is an ongoing Client Relationship Management Role - post-sales / post software implementation
- We are currently looking for Mid - Sr. level Acct Managers
Key Responsibilities:
- Develop, nurture, and monitor effective communication channels with clients and internal teams to support Client and internal goals
- Create, execute and oversee action plans to track client activities and projects and ensure engagement by appropriate parties through completion
- Handle daily support requests and triage any issues to a timely resolution
- Support post-sales initiatives, gather testimonials and acquire key executive sponsorships
- Continually capture and monitor Client business drivers to ensure the optimal solution set and further Client engagement with Certona's services within their organization.
Qualifications:
- Three or more years experience in developing and maintaining strategic customer relationships with clients using enterprise level software applications; familiarity with e-commerce SaaS models and Internet a plus.
- Be open-minded, positive and creative - use those strengths to delight our Clients
- Must be an effective communicator (both written and oral), able to tailor message format and content to the audience in an effective fashion.
- Superior active listening skills are required.
- Excellent organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
- Excellent analytical capabilities to breakdown complex tasks into executable, sequential, and measureable steps.
- Creative problem solver, able to accomplish goals through a variety of processes and tools.
- Capability of staying abreast of technical developments outside of Certona and new business practices inside the industry.
- Ability to deal with complex customer relationships.
Highly Desired Skills:
- Retail/e-tail industry knowledge a major plus.
- Familiarity with e-commerce SaaS models and Internet a plus.
Education:
- BA/BS/Undergraduate
- Fluency with Microsoft's suite of business products is a plus
- Project Management tool experience is a plus
NOTE: Applicants who do not already have legal permission to work in the United States will not be considered.
| Location: | 9520 Towne Centre Drive Suite 100 San Diego, CA 92121 United States |
|---|---|
| Full Time | |
| Customer Service / Technical Support | |
| Customer Relationship Management | |
| C-501 | |
| account management CRM SaaS software Enterprise e-commerce ecommerce retial etail |
THIS JOB HAS EXPIRED
Certona Corporation
As of 2012 San Diego-based Certona was selected four consecutive years as the Top Personalization Leader on Internet Retailer's Top 500 Guide. This is something that we're all very proud of here.
Shipping Product 
5 - 20M RaisedInvestors: ABS Ventures
All Jobs: at Certona Corporation
| Web Site: | www.certona.com |
|---|---|
| Headquarters: | 9520 Towne Centre Drive Suite 100 San Diego, CA 92121 United States |
| Employees: | 41-100 |
| 2004 | |
| Industry: | Software |
| At Certona, our vision is to intelligently optimize and personalize the entire customer experience for each individual across all touch points, including their web site experience, e-mail, mobile, in-store, call center and social networks. As the Pioneers of Personalization, we're a dynamic company that's shaping the world of personalized product and content recommendations for social, mobile and ecommerce applications. Our employees love working here, mostly for the fast pace, rapid growth, fun people, and great benefits. Not to mention, we're only one block from the beach in beautiful Del Mar, California. We offer a competitive benefits package and the opportunity to work with some of the greatest technical and creative minds in the industry. |
