Profitable | Web Site: | www.convio.com |
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| Headquarters: | 11501 Domain Drive Suite 200 Austin, TX 78758 United States |
| Employees: | >100 |
| Year Founded: | 1999 |
| Industry: | Software |
| Convio is passionate about helping nonprofit organizations use software and services to fulfill their missions. The company is the leading provider of online marketing, fundraising, advocacy and constituent relationship management software and services to nonprofit organizations. The company's online marketing suite offers integrated software for fundraising, advocacy, events, email marketing and web content management, and its database system, Convio Common Ground CRM, helps organizations efficiently track and manage all interactions with supporters. All products are delivered through the Software-as-a-Service (SaaS) model and are backed by a portfolio of best-in-class consulting and support services and a network of partners who provide value-added services and applications focused on the unique needs of nonprofit organizations. Nonprofit organizations used Convio to process 777 million in online donations during 2008 a 72 percent increase over 2007. Convio clients sent more than 3.1 billion emails to constituents during that period with an industry leading deliverability rate in excess of 95 percent. Charities of all types used Convio to power more than 3,500 web domains as well as complete 44 million advocacy calls to action. For more information, please visit www.convio.com |
| Location: | Washington, DC United States |
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| Description: | The Senior Account Manager position at Convio is responsible for maintaining the highest levels of client satisfaction for many of Convios largest, non-profit clients. As a Senior Account manager you will take ownership of a portfolio of clients and leverage Convios software and services to maximize their results. Ideal candidates for this position will have experience working with non-profit organizations and have experience using technology to drive client success. Candidates for this position must be based out of our Washington, DC office. Primary Responsibilities: - Nurturing the client relationship to strengthen the business value to both parties. - Creating and executing Client Success Plans to define key client goals for clients use of Convios products and services. - Leveraging requirements for how Convio products, services, and best practices can deliver value to the client and help them meet their key goals. - Managing client expectations by working with Convio stakeholders to ensure resources are optimally applied. - Ensuring successful, high quality delivery of all Convio services throughout the contract lifecycle. - Engaging proactively with internal stakeholders to address and resolve client issues. - Growing and extending Convios partnership with their clients. Qualifications: - Demonstrated ability to relate complex client scenarios to best practices and case studies - Superior communication and presentation skills, demonstrate business savvy skills. - Ability to translate organizational needs to tactical Convio and client action objectives (delivered through the Client Success Plan) - Able to work effectively in a cross functional, team environment - Demonstrated ability to develop value propositions and positioning an organizations best practices and preferred technology to create winning client solutions. - Ability to earn client confidence through asking astute and germane questions, demonstrating knowledge of clients organization and vertical, and show understanding of competitive landscape for client and Convio. - Thorough understanding of eCRM and CMS and best practices. Ability to relate complex client scenarios to best practices and case studies. Understands clients' short- to mid-term business needs. - Strategic mastery of Convio Online Marketing and/or Convio products is a plus. |
