Senior Avaya Voice Engineer Vesta
Employment Type:Full Time
Responsible for design, configuration and ongoing management of Vesta?s telecommunication infrastructure spanning multiple locations in the US and Europe. Support the day-to-day operations of the Call Center, IVRs and Corporate Office phones. Administration and troubleshooting of Avaya equipment, vendor activities and circuit provisioning. Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
Under minimal direction responsibilities include:
Designs, Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, VoIP, and various Call Center applications.
Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2; and CMS in a dispersed voice network that includes 3 call centers, 5 data centers and corporate offices.
Call Center skills: VDN, Vector & Variables a must.
Other job functions will be to assist in the planning, design, implementation and management of projects that may include new locations or deploying new technologies across the network.
Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.
Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor(s).
Performs routine system administration and maintenance on local or remote locations with no impact to the business.
Keeps documentation up to date for all telecommunications systems such as toll free numbers, call center routing, trunking and voice announcement scripts.
Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
Resolves open help desk tickets and verifies all issues were properly resolved and documented.
Works with other IT team members to develop design strategies and implementation plans for new initiatives and/or to resolve problems.
Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.
The duties and responsibilities listed are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
Excellent verbal and written communication, interpersonal and customer service skills.
Strong organizational skills
Self-starter, able to work independently and as part of a team in a fast paced environment.
Expert knowledge of Avaya Communication 5.2.X in a distributed environment
Expert knowledge of Avaya Session Manager 6
Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN and RBS)
Expert knowledge of CTI applications in a Call Center environment
Advanced knowledge of Avaya Gateways
Advanced knowledge of Avaya CMS
Working knowledge of Peripheral Gateways
Working knowledge of VXML-based IVR Systems
DESIRED SKILLS AND QUALIFICATIONS:
Perl and Shell Scripting
Working knowledge of Linux Administration
Advanced knowledge of Session Border Controllers
Data driven web development experience
||11950 Southwest Garden Place |
Portland, OR 97223