Senior Business Analyst (Team Lead) - Client Services Wall Street Systems
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Provide issue analysis and resolution for his/her own Service requests. Provide guidance on Service Request resolution and escalating business-critical issues. Proactively initiate client calls where Service Requests dictate. Review all outstanding Service Requests on a daily basis. Work with R&D to resolve Change Requests redirected to Client Services. Organize the team and implement directives from senior management. Facilitate out-of-hours support to the team where appropriate. Work on team initiatives to continuously improve Client Services business processes. Work proactively and in cooperation both with the Account Management team and with the Client Services Manager in order to provide excellent Client Service at all times.
Requires Bachelor's degree in Finance, Business Administration, or a related field, plus five years of experience.
Previous experience in a Client Services team or Client facing role.
Prior experience with being a team leader or a lead in a supervisory role.
Experience with a Treasury Management system.
Prior knowledge of Treasury systems user community, their requirements as clients and how they use Treasury Management systems.
Ability to analyze and resolve client issues relating to Cash and Treasury Management domain. Clear understanding of issue logging process, its purpose, functionality, workflow and administration.
Prior experience in first-class ability in administration, time management and team organization. In lieu of a Bachelor's degree, employer will accept educational equivalency evaluation prepared by qualified evaluation service or in accordance with 8 CFR - 214.2 (h)(4)(iii)(D).
New York, New York, United States
||30 Broad Street |
New York, NY 10004
THIS JOB HAS EXPIRED