Senior Business Process Improvement Analyst InfoMedics
THIS JOB HAS EXPIRED Summary: This person is a member of the Compliance and Process Excellence Team and will be responsible for identifying, designing and implementing process improvements that deliver measurable savings, additional revenue and/or cost avoidance. This person will assume an expert role in facilitation and training of operational or business process improvement work and leverage his/her exceptional skills in facilitating, leading, driving and training for business process improvement, including Lean methodology and concepts. The person in this role is driven to provide exceptional results in cost reduction/avoidance and increased throughput and operational efficiency. This person must be skilled in researching, compiling and analyzing internal and external data and compiling analysis and recommendations into executive level presentation format in order to support the department as well as in performing ad-hoc analytic assignments. This person will also support other departmental planning responsibilities (e.g. Compliance, Quality, Validation, Documentation, and Customer Support) in conjunction with other team members.
Job Responsibilities: Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, PMO, Account Management, Training, Finance etc Develops innovative and scalable processes to support and benefit the Company?s architecture vision. Defines success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics. Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations. Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. Interacts closely with matrixes cross-functional teams (both field and corporate) in order to secure alignment. Diagnoses, correct, and documents issues, risks, and problems using Quality Assurance (QA) practices. Understand current and future Customer needs and ensure the Voice of the Customer is infused in all processes Collaborates with and provides consultation to internal teams on approach and methodologies to improve performance of systems and processes. Establishes sustainment tools and systems to enable stability and incremental improvement beyond the projects. Supports internal teams by driving continuous improvements, by asking provocative questions, acting as an authority in performance improvement initiatives development. Provides Lean training, facilitate Kaizen Events and provide follow-up to drive operational improvements Mentors and coaches others in the use of Lean tools on assessments, operational analysis and implementation of Lean and Six Sigma methods
Qualifications: Bachelor?s Degree, preferably in Business or Engineering Accredited Six Sigma and/or Lean Certification Minimum of five years of direct LEAN experience and at least two years of SIX SIGMA experience in a business environment and preferably additional experience in a transactional environment Process design, improvement, and re-engineering background with quantifiable results. Experience contributing to transformational initiatives involving significant people, process and technology changes. Demonstrated ability to lead and influence all levels of an organization through collaboration Consistent exercise of independent judgment and discretion in matters of significance.
||Reading, MA |
THIS JOB HAS EXPIRED