Senior Business Systems Analyst Accolade
Accolade simplifies healthcare for the employees of large employers. The results:
Direct increases to employee satisfaction, health and engagement and lower out-out-of-pocket costs for employees and their families
Significant health care savings for employers (up to 10-15% of annual health benefits spend)
While the two results above could seem at odds (e.g., higher employee satisfaction and lower employer costs), this is exactly what Accolade is delivering at Fortune 500 Companies like Comcast, Time Warner Cable, HP, Lowe?s and Medtronic.
Now, as the number one fastest-growing, privately-held healthcare company in the Inc. 500, we are looking for rising stars to fuel and accelerate our growth.
The business systems analyst works as a liaison among stakeholders in order to understand the structure, policies, business processes, and operations of Accolade and recommend solutions that enable the organization to achieve its goals. In this critical role, you will analyze and represent business opportunities and concerns as detailed requirements, applying your technical knowledge of a business system works in the solving complex problems and creation of functional designs. You are responsible for developing and maintaining specifications and other business/project documentation, proposals, projected costs, and user training or help content. You are committed to learning through feedback and continuous improvement in the service of your customers.
Liaise between stakeholders and the development team(s)
Understand what the business does and how it does it; map, define and maintain new or existing business processes and how they relate to business system workflows
Determine how to improve existing business processes
Determine which tasks/steps to automate and specify the requirements for doing so; manage the business requirements life cycle
Define features and create functional specifications for business systems; maintain system documentation for developer use
Collaborate in the definition and implementation of technical specifications for business systems
Coordinate and perform user acceptance testing of business application systems, report defects and represent their relative priority
Create and maintain end user documentation related to the system for training and end user help
Assist business areas in readiness and preparedness for functional releases
Perform work according to internal standards and identify opportunities to incorporate or apply industry standards and best practices where appropriate
Minimum three years progressive experience in an analyst or development role - health care industry experience preferred.
Experience with consumer facing services or systems and the unique demands that are placed on such systems by end users / stakeholders
Experience with call center related services or systems and the demands that are placed on such systems by end users / stakeholders
A Bachelor?s degree in Computer Science, Information Systems, Engineering or related field; MBA preferred
You possess a sound and deep knowledge of documentation procedures, programming procedures and methods, operator instructions, and program flow charts and can quickly prepare them in ways that are easy for others to understand and directly use
You possess a very strong knowledge of system analysis and workflow management
You demonstrate an ability to work with many tools and systems and have the ability to understand complex database systems and data relationships
Personal and Professional Attributes
The successful candidate will possess a wide range of needed personality traits, work habits, and social skills necessary to perform effectively within the organization. This individual will possess both personal and professional integrity, strong communication and writing skills, and a professional appearance and presentation.
Specifically, the following knowledge, skills, and abilities will be required to be successful in this position:
Data-driven, detail-oriented and fact-based; focused on getting the best answer for clients and shareholders
Hands-on, action-oriented style complemented by solid strategic thinking and creative problem solving skills; inquisitive nature
Proven track record of on-time, successful implementations
A team player able to work effectively within a matrix environment and achieve results through influence and leadership
Initiative, self-confidence, good judgment, and the ability to make decisions in a timely fashion and stand by decisions
Operates from a perspective of truly caring about customers / stakeholders and creating value for them; motivated beyond personal interests
Excellent written and verbal communication skills; proven ability to communicate with a wide range of individuals across the business as well as externally with customers, partner/suppliers and other key stakeholders
||Plymouth Meeting, PA |