Senior Client Manager PlayNetwork
THIS JOB HAS EXPIRED Reports To
Director Central Region
This position is responsible for managing the overall account relationship including customer retention, customer satisfaction and revenue growth within a regionally assigned account base. The Senior Client Manager is accountable for developing and executing account contracts for a book of business to ensure they meet their brand strategies, revenue, and margin targets. They Work closely with the Sales Team to developed comprehensive account plans. Create and execute activities that position PlayNetwork to optimize our opportunities across targeted clients while achieving growth and margin requirements.
Essential Duties and Responsibilities
The following is a list of general job responsibilities for the Senior Client Manager position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
?Develop and update individual account strategies for accomplishment of relationship and revenue goals.
?Meet or exceed established Quota by upselling accounts with PlayNetwork?s suite of media services.
?Position PlayNetwork as strategic partner with key decision-makers and influencers.
? Identify and access requirements to serve client?s domestic and international current and future needs.
?Act in a consultative manner and properly utilized internal resources to ensure clients optimize their performance using PlayNetwork services.
?Responsible for the development and maintenance of the client relationship plan.
?Hosts regularly scheduled meetings with assigned client base to coordinate all aspects of client interaction, develop meeting agendas and leads meetings.
?Ensure 100% account retention ? no cancellations.
?Initiate regular communication with key corporate decision makers through a consultative sales process to maximize service and add value to the relationship.
?Interface with Creative Services, Engineered Systems, Customer Service, Operations and Finance to ensure delivery and customer satisfaction.
?Analyze operational efficiencies in relation to customer objectives to increase margin growth within account base.
?Support Sales team in securing new business including transition coordination of each new account into the Client Management group.
?Work in tandem with Creative Services, Project Managers, Customer Service and Design Engineers to provide scopes of work, proposals and deliverables for each project.
?Ensure that each internal department has a clear understanding of their role, client deliverables and timeframes.
?Uncover any hidden customer resistance and overcome any objection.
?Review PlayNetwork?s performance within the account to determine customer satisfaction and modify account services/support as needed to reflect business objectives.
?Provide an accurate forecast of activity and revenue for each account within SalesForce.com.
?Maintain SalesForce account information including account history, annual revenue, key contacts, contract status and growth opportunity and retention strategy.
Additional Functions and Responsibilities
?Provide forecast and opportunity updates for individual accounts
?Manage the AR report for all accounts with +60 day balances
?Enhance personal development in areas of technical knowledge, sales skills, marketplace trends and competitive analysis
?Act in a collaborative manner with internal and external clients to drive the successful attainment of individual and team goals.
Sell Media Services to increase revenue Actual sales compared to quota
Expand Relationships Number of 3-3 relationships
P&L Management Budget compared to actual
Accurate Forecasting Forecasted revenue compared to actual
Efficient and effective travel Actual T&E compared to budget
Profitability Average gross margin attained
Experience / Education
?Minimum 5 years increasingly responsible experience in related Sales/Account Management position, preferably in Media or Advertising industries.
?Intermediate Technical: Computer skills necessary to develop sales presentations, portfolios, SalesForce, forecasting (Excel, Word, Powerpoint, etc.)
?Advanced: Strong sales and negotiating skills.
?Proven sales record to exceed quota
?Time management & ability to multi-task
?Handling objections & adversity
?Interpersonal relationship skills
?Asking tactical & strategic questions
?Organization & attention to detail
?Sales cycle management
?Knowledge of media, sales/marketing strategies, new products, financial information.
?Responsible for maintaining and performing within individual P&L.
?Leads by example and exemplifies the PlayNetwork Guiding Principles of Integrity, Teamwork, Resourcefulness, Passion, and Respect.
?Highly Motivated and collaborative individual focused on team accomplishments and company success.
?Ability to effectively deliver clear, concise communication.
?Interactive leadership style that provides for open, frequent and constructive communication.
?The ability to lead and provide vision in a changing environment
?Results oriented and able to deliver accurate/detailed work product on time in a fast-paced and dynamic environment with frequently changing priorities
?Sound judgment and decision making
?Responds creatively to ?continuous change? and steady growth environment
?Able to effectively provide, receive, and respond positively to constructive feedback
?Participates in the building and maintaining of a positive and healthy organizational culture.
?Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
?Regular and predictable attendance is an essential function of this position
Due to the nature of our business, you may be exposed to potentially offensive lyrics and/or video content. In order to prevent this type of material from going to our customers it is a necessary function of our business to listen for, edit or remove this content from our database.
This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
THIS JOB HAS EXPIRED