Senior Consultant, Professional Services Proofpoint
THIS JOB HAS EXPIRED Description
Please note: This position can be based out of any major metro in the US (although some preference will be given to candidates in the California, Bay Area).
Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.
The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.
This is a highly technical role and deep knowledge of the Linux operating system and some network configuration is required (previous background in email is a strong plus). Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.
Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
Drive high levels of customer satisfaction
Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
Coordinate with multiple parties--internal departments as well as the customer--to ensure timely and satisfactory resolution to technical issues, and completion of projects
4+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
Strong experience in large-scale enterprise systems design and project implementation in Linux-based environments
Solid UNIX/Linux command line experience
Broad technical knowledge of Internet products and technologies
Good understanding of Internet protocols and how they work
Experience in supporting software for Fortune 500 or other large companies
Must be comfortable with presenting and explaining technology to people with less technical knowledge
Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
Excellent presentation and communication skills; demonstrated ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast-paced, high-stress start-up environment
Demonstrated experience in working with broad, cross-functional teams
Excellent organizational, analytical, negotiation, and influence skills
Ability to work independently, ability to adapt quickly, positive attitude
BSCS or equivalent
Ability to travel 25-50%
Previous experience working in email security (protection/privacy)
Knowledge of Sendmail and previous messaging infrastructure system administration experience
Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc)
Knowledge of Perl, SQL databases, Apache, HTTP and LDAP
Experience administering and deploying large scale messaging and LDAP directory infrastructure systems
Detailed hands-on knowledge and experience of Windows Operating System
Detailed hands-on knowledge and experience with Active Directory and Exchange Email systems
Experience selling and implementing appliances to network security engineers and/or messaging administrators
Project management skills and high attention to detail
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public earlier this year.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED