Senior Content Specialist TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
Gartner analysts have recognized TOA Technologies as a visionary company for the past three years running, based largely on the company?s completeness of vision. Customers, analysts and investors because of its ability to streamline the mobile workforce environment and enhance the customer experience have recognized the innovative nature of our ETAdirect mobile workforce management software. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allow clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
TOA is time-based
At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.
TOA is predictive
Most vendors in the mobile workforce management space set work time in blocks ? 45 minutes, 90 minutes, and 120 minutes. The problem is that this approach doesn?t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA?s unique predictive technology combines the historical performance of your teams, along with real-time information about the current workday, to be able to predict a one-hour time window with 96 percent accuracy.
TOA is self-learning
People can learn everyday and get better. Software should be the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.
At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies by enhancing the customer experience.
Additionally, we can quantify the benefits that we deliver. With TOA?s service optimization solutions, you can improve:
Operational Efficiency Companies that have used TOA?s customer interaction management system in the past have reported a 75% reduction in overtime, 47% increase in the rate of jobs completed each day and 40% decrease in miles driven per appointment.
Customer Satisfaction Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
Economics By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
Senior Content Specialist Job Description
This person is a proven content creator and strategist with a portfolio of quality writing samples who will contribute to the marketing content plan for TOA Technologies. Content mediums will include, but are not limited to, white papers, case studies, blog posts, website, video, brochures, trade show collateral, ad copy and more. This person will work with both internal and external stakeholders on a regular basis.
Clearly exceptional people and communication skills are necessary to succeed in this role.
In Addition, this person will:
Continuously assess content warehouse against company goals and manage content resources
Help to execute a strategic plan that addresses identified content gaps
Produce content that helps to start, advance and ultimately shorten the sales cycle such as white papers, case studies, videos, brochures, presentations and Web copy
Generate new search engine optimized content for the company website on an ongoing basis
Contribute to the monthly company newsletter
Drive awareness of the various content resources available and how they are intended to help in the sales cycle
Work closely with the design team, product marketing manager, the demand team, sales staff and others in the development of new content collateral
7-10 years of experience as a reporter, writer, editor or marketing communications professional
Highly skilled writer and editor with the ability to take technical information and transfer to make it easily understood
Exceptional interviewer and researcher
Terrific people skills, easily able to connect and work with anyone
Driven, never satisfied with the status quo and always working to get better
An Undergraduate Degree is required; Master?s degree in Journalism, Communications, or English will receive favorable consideration
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