Senior Content Specialist TOA Technologies
TOA Technologies is the leading provider of cloud-based mobile workforce management and customer appointment management applications for both midsize and large enterprises. TOA?s patented platform and processes dramatically improve customer service while reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA?s ETAdirect reduces customer wait times and increases field and back-office workforce efficiency. TOA (?Time of Arrival?) automates communications across multiple channels to proactively keep customers apprised of their appointment status. TOA delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM and other host systems.
TOA Technologies has been recognized by Gartner analysts as a Leader and Visionary company for the past eight years running. This is based on our company?s completeness of vision, diverse industry success, 100% successful delivery record across a global tier-1 customer base and unparalleled performance (99.996% uptime for the trailing 24 months). The innovative nature of our ETAdirect software service has been recognized by customers, analysts and investors because of its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best-of-breed solution for mobile workforce management that is focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allow clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has ? its customers ? by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities, Business and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Canada, Europe, Australia, New Zealand and throughout Latin America.
Senior Content Specialist Job Description
This person is a proven content creator and strategist with a portfolio of quality writing samples who will contribute to the marketing content plan for TOA Technologies. Content mediums will include, but are not limited to, white papers, case studies, blog posts, website, video, brochures, trade show collateral, ad copy and more. This person will work with both internal and external stakeholders on a regular basis.
Clearly exceptional people and communication skills are necessary to succeed in this role.
In Addition, this person will:
Continuously assess content warehouse against company goals and manage content resources
Help to execute a strategic plan that addresses identified content gaps
Produce content that helps to start, advance and ultimately shorten the sales cycle such as white papers, case studies, videos, brochures, presentations and Web copy
Generate new search engine optimized content for the company website on an ongoing basis
Contribute to the monthly company newsletter
Drive awareness of the various content resources available and how they are intended to help in the sales cycle
Work closely with the design team, product marketing manager, the demand team, sales staff and others in the development of new content collateral
7-10 years of experience as a reporter, writer, editor or marketing communications professional
Highly skilled writer and editor with the ability to take technical information and transfer to make it easily understood
Exceptional interviewer and researcher
Terrific people skills, easily able to connect and work with anyone
Driven, never satisfied with the status quo and always working to get better
An Undergraduate Degree is required; Master?s degree in Journalism, Communications, or English will receive favorable consideration
||Cleveland, OH |