Senior Customer Success Manager Zuora
The Zuora Customer Success Team is seeking a proven leader to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base.
Join the Subscription Revolution! Zuora is the hottest SaaS Company in the Silicon Valley. We were built to change the way people do business and fuel the Subscription Economy. In just 4 years, we have been on a high growth trajectory and one of the fastest growing SaaS companies in Silicon Valley, and recently raised $115M in funding from top tier investors, and defined the Subscription Economy. And oh yeah, we've built a killer product too. Here at Zuora we believe that in order to build a killer product you have to have a killer team. Zuora is chock-full of game changers, innovators, and leaders who want to be part of the next wave of successful tech companies. Sound like a place for you? This is your chance to get in on the ground floor with a pre-IPO company that is poised for continued success and set on a trajectory for massive growth. To be frank, now is a pretty exciting time to be here. Join the Subscription Generation today.
About Zuora, Inc. Zuora is the global leader in Relationship Business Management solutions. Zuora delivers the subscription billing, commerce and finance capabilities that have become the industry standard to help companies transition to the Subscription Economy. Enterprises and emerging companies alike use Zuora's multi-tenant cloud solution to enable growth strategies, to streamline key processes and to provide visibility into the metrics that matter most in the Subscription Economy. To learn more visit www.zuora.com.
The Zuora Customer Success Team is seeking a proven leader to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base. The Technical Account Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Zuora products and services.
The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Commerce, Billing and Finance
Serve as a Zuora business process expert in the Subscription Economy to help customers optimize and grow their business
Anticipate customer's future needs and requirements by servicing as the customer?s voice to the entire Zuora organization, including product, marketing, professional services and sales
Bachelor?s or Master?s degree in Finance or Accounting
3 to 5 years direct client management experience in enterprise software
3 to 5 years of experience working with SaaS solutions, billing, ERP, finance or accounting
Resourceful and creative troubleshooting skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops
Outstanding presentation development and delivery skills, with ability to inform, influence and impact all levels of management
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
High degree of organization, efficiency, urgency and follow through on program planning and execution
Willingness to travel
We will consider other locations, such as Boston or Philadelphia for Senior Level applicants only.
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