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Senior Customer Support Specialist DocbookMD
THIS JOB HAS EXPIRED
Requirements--Highly developed sense of integrity and commitment to customer satisfaction.
--Demonstrated passion for excellence with respect to treating and caring for customers.
--Ability to communicate clearly and professionally, both verbally and in writing.
--Has a pleasant, patient and friendly demeanor.
--Strong decision-making and analytical abilities.
--Strong detail orientation and communication/listening skills.
--Willingness to work a flexible schedule.
--Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required. Knowledge of technical support issues related to Smartphone and Tablet (iOS and Android) troubleshooting experience a plus. Experience with Zendesk preferred.
Responsibilities
--Professionally handle incoming requests from customers and ensure that issues are resolved
both promptly and thoroughly.
--Thoroughly and efficiently gather customer information, access and fulfill customer needs,
educate the customer where applicable to prevent the need for future contacts and document
interactions through contact tracking.
--Provide quality service and support.
--Troubleshoot customer issues over the phone or by email.
--Use automated information systems to analyze the customer's situation.
--Maintain a balance between company policy and customer benefit in decision making.
--Handles issues in the best interest of both customer and company.
--Continuously evaluate and identify opportunities to drive process improvements that
positively impact the customer's experience.
--Responsible for compiling and generating reports as they relate to customer service and
report to the Executive Team.
--The customer service representative will provide information to customers in response to
inquiries about products and services.
--The representative will also explain how to use product features and solve customer
application problems.
--The customer service representative will receive, document and resolve customer complaints.
About DocbookMD
DocbookMD is a funded, revenue generating Austin startup changing the way doctors communicate using smartphones and tablets.
Working at DocbookMD
We are a dynamic team of good, smart people. At DocbookMD, everyone makes a difference and every voice is heard. We offer competitive salaries and benefits including medical insurance. Our offices are located in the downtown area, bordering Zilker Park.
www.docbookmd.com
| Location: | 901 Mopac Expressway South Austin, TX 78746 United States |
|---|---|
| Full Time | |
| Customer Service / Technical Support |
THIS JOB HAS EXPIRED
DocbookMD
We help physicians improve patient care through the use of a secure, efficient, mobile communication platform.
Shipping Product 
< 5M RaisedSelf Funded
All Jobs: at DocbookMD
| Web Site: | www.docbookmd.com |
|---|---|
| Headquarters: | 901 Mopac Expressway South Austin, TX 78746 United States |
| Employees: | 11-40 |
| 2008 | |
| Industry: | Healthcare Services |
| DocbookMD is an exclusive HIPAA-compliant messaging application for smartphone and tablet devices. Designed by and for physicians it creates a secure network to share patient information and collaborate with medical colleagues. In the past year, DocbookMD has experienced incredible growth now counting more than 10,000 physicians users. |
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