Senior Director of Infrastructure Engineering Twilio Inc.
About the Job:
Twilio is seeking a senior engineering leader to head our infrastructure engineering group and take responsibility for the team that ensures carrier grade quality, availability and reliability.
Balancing carrier-grade reliability without sacrificing speed to market is a constant give and take at Twilio. As a platform, our customers? applications and businesses depend on our reliability. As we like to say: every transaction is precious. We strive to achieve 100% availability with no customer impact by designing software and processes to ensure our deployments have no regressions, scale reliably, and are monitored so that we detect problems before our customers.
Twilio is an engineering-driven software company. Twilio believes in small product/engineering teams that are owners of their product line. They?re empowered with a mission, a customer, and metrics of success... and then run as fast as they can to delight their customers. Your operations engineering group builds tools, testing, and infrastructure to make these small, customer-focused teams succeed.
We don?t believe in throwing code over the wall to ops. Your teams? job is NOT to operate everybody else?s code. Rather, you provide the infrastructure to allow each team to effectively, efficiently and reliably operate their services in a distributed fashion.
Success requires the ability to focus on the long-term, the ability to build and execute on a hiring plan, and to manage team dynamics in a fast growing startup environment. Leading your team through stressful situations and communicating across teams and the company is essential.
Effective communication is key to this role. The leader of Twilio?s infrastructure group is responsible for the ongoing assessment and reporting of technical and operational risk to engineering leadership, the executive team, and to the board. This includes ownership over operational processes and reporting of operational metrics.
Take immediate leadership of the Twilio infrastructure team and provide people management and drive engineering process and planning.
Personnel management, including regular one-on-ones with direct reports, help guide and unblock team members on a daily basis, and assisting in their longer term career and skills development. Recruiting new team members, making sure they?re successful in coming on board and staying successful.
Responsible for maintaining, enhancing and ensuring the availability of critical infrastructure.
Overall ownership of technical operations at Twilio including including:
Tools, metrics, and process that provide visibility into overall technical and operational risk across all Twilio infrastructure
Company-wide deployment and infrastructure automation services and tools
Core infrastructure and vendor relationships such as compute, networking, and DNS infrastructure across Twilio?s six international points-of-presence.
Monitoring systems and infrastructure including existing nagios tools and services
Running the on-call process which is currently staffed by engineers across each of the three groups that make up the engineering team.
Company-wide incident reporting and management system
Security processes, services and infrastructure
Owning and running the company-wide incident management process and system
Establish clear communication channels with the support, sales, and marketing organizations and work to provide timely and clear post-mortems of operational incidents.
Software engineering experience shipping and maintaining global mission-critical tools and infrastructure that many other people depended on
A distributed systems foundation coupled with a service-oriented mindset. Every time someone brings up an enhancement you can't help but think - ?What happens if this fails??
Must have operational experience working in the cloud.
Minimum of 8 years as an engineering leader at a high tech company with complex distributed systems where you contributed to the creation and iteration of operations process. You are fired up to make software operate at scale.
A track record of building credibility and trust with talented software engineers, peers and cross functional teams, based on competence, not title or authority.
Experience hiring, firing and developing staff. You are able to attract, motivate and lead a team and inspire them to deliver beyond our customers expectations
Stellar communication, organization and project management skills
Enthusiasm for working in a high profile, fast-paced startup. We ship products on a very regular basis, with tight schedules and small teams, and it takes a certain kind of energy and drive to get it done!
Hands on. Passionate. Persistent. Creative. You get things done -- you are a doer.
Love of learning, it?s likely this individual has computer science degree from a top school; has an operational mindset, calm under pressure,
Innate ability to understand, forecast and put actions in place to mitigate risk.
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
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