Senior Escalation Engineer Centrify
THIS JOB HAS EXPIRED Join a team of smart and hard-working professionals building enterprise-class software solutions for Identity and Access Management to applications and services as well as mobile devices based in the cloud. This is a start-up with a customer base of over 4,000 organizations, including 40% of the Fortune 50.
Centrify's historical focus has been to enable organizations to "do more with less" by embracing and extending an existing infrastructure ? Microsoft Active Directory ? to secure and manage systems and applications within a customer's on-premise data center that is becoming increasingly more heterogeneous due to a proliferation of Windows, Mac, Linux and UNIX systems. With the proliferation of mobile devices such as iPhone, iPad and Android in the corporate world, organizations are finding they have to extend their IT infrastructure to include these devices as well. Centrify is offering a solution for account provisioning, de-provisioning, securing and managing mobile devices based on corporate policy.
The successful candidate will be providing Level 4 support, as a part of the Sustaining Engineering team in the Engineering Organization, for Centrify Server Products while serving as an interface between the support and development organizations.
This position serves as the hub between field product support and ongoing product development/maintenance of field deployments; additionally, provides direction on software and field upgrades.
We seek a highly energetic individual with a strong desire to grow with the company and learn.
Duties and Responsibilities
Provide in-depth technical assistance - must have experience in a broad range of topics (Administration of UNIX, NSS & PAM,DNS, Active Directory, Kerberos) and importantly, strong troubleshooting/interpersonal skills
Respond to field support escalations and provide exceptional troubleshooting/diagnostic assistance
Developing diagnostic methods and tools required to improve troubleshooting and repair
Utilization of lab resources to replicate issues, and provide in-house diagnostic guidance
Provide recommendations and feedback to development for ongoing product diagnostic improvements
Work with existing ticket tracking systems for field engagements for escalated issues
Development of necessary documentation and delivery of training to the field support team
At times, on-call after hours to provide support
Excellent NSS, PAM, Kerberos troubleshooting and diagnostic skills
Excellent SAMBA knowledge, troubleshooting and diagnostic skills
Strong knowledge of Active Directory (Administration and Security Architecture)
Experience with at least 2 UNIX (Solaris, AIX, HPUX) / Linux (RedHat, SuSE, Ubuntu) and Windows platforms
Exposure to working with openLDAP, DNS, OpenSSH
Exposure to Identity Management Solutions
Experience with complex software systems and software development methodologies
Excellent oral and written communication skills
Thorough understanding of UNIX systems and integration into enterprise environments
Ability to write scripts for testing and troubleshooting
Knowledge & Experience
4 Years of College Education or equivalent applicable experience systems
Minimum of 5 year's experience providing highly Escalation Engineering support of Enterprise software on UNIX platforms
||Sunnyvale, CA |
THIS JOB HAS EXPIRED