Senior Escalation Support Engineer Good Technology
THIS JOB HAS EXPIRED Description
Good Technology is the leader in secure enterprise mobility solutions on today?s most popular mobile devices?such as iPhone, iPad, Android and Windows Mobile?protecting both company and personal data. An exceptional user experience enhances productivity, wherever people need access. Our customers include more than 4,000 organizations worldwide, including FORTUNE 100? leaders in financial services, healthcare, retail, telecommunications, manufacturing, legal, and government. Learn more at www.GOOD.com.
Senior Escalation Support Engineer
Analyze diagnostic log files from Exchange network environments and GMM servers to determine appropriate steps for the Technical Support team to restore service to customers.
Provide root cause analysis of customer issues primarily for Good Mobile Messaging Server and related products
Develop workarounds to existing product lines when applicable.
Train and lead other Escalations Engineers and/or senior Technical Support Engineers.
Provide an engineering interface to the Technical Support team.
Microsoft Networking or Exchange Configuration experience
+12 years experience, with minimally 3 years ideally in software development or IT support role
Technical aptitude in resolving complex technical server and/or networking issues
An ability to read and analyze log files and correspond trace messages to C++ source code.
Ability to read and understand C++ source code.
Ability to read and write Perl scripts.
Bachelors degree from an accredited college or university
Requisition Number 13153
||Sunnyvale, CA |
THIS JOB HAS EXPIRED