Senior eTrading Support Analyst R.J. O'Brien & Associates

Summary

The Senior eTrading Support Analyst will have responsibility for the 3rd party ISV applications and technology used by RJO and its customers in the Americas. The successful candidate will work under the Global Director of eTrading Integration and work hand-in-hand with application and infrastructure teams to ensure both a good customer trading experience as well as supporting a successful RJO support organization.
Duties & Responsibilities
Responsibilities include but are not limited to:

Provide support for 3rd party ISV solutions such as PATS and Trading Technologies.
Position will be the local liaison with ISVs.
Position will be a local liaison with Exchanges as required for use by ISVs.
Work with Sales and Account Managers to manage customer relationships with regards to technology needs, including for DMA access and API use.
Position will be customer facing for issues relating to trading applications, technology, and support.

Qualifications

University degree or equivalent experience required.
Minimum 5 years experience in financial derivatives markets with an emphasis on technology and trading support.
Project management skills welcome.
In depth knowledge of trading applications such as Patsystems, GL Trade, Trading Technologies
Knowledge of FIX Protocol.
Good understanding of Exchanges, Trade Order Flow, Market Data.
Excellent communication skills, written and verbal.
Able to work independently under a broad framework.
Proficient at MS Office.
Knowledge of basic networking terminology and concepts.
Some Linux preferred but not required.

Location:	222 South Riverside Plaza Suite 900 Chicago, IL 60606 United States