Senior Field Service Engineer Oraya Therapeutics
The Field Service Engineer is based in our corporate headquarters in Northern California and
provides support to our worldwide (primarily European) field organization. The FSE drives frontline responsibility for installing, maintaining, servicing, troubleshooting and repairing
ophthalmic radiosurgical equipment at clinical sites; provide training and technical support to
other FSE?s; and actively support sales and business development efforts.
? Install, maintain, repair, and upgrade equipment in a clinical environment, within time
requirements established by service management and/or customer.
? Provide preventative maintenance in accordance with published procedures. Keep
performance and maintenance records on the equipment.
? Troubleshoot and repair equipment with minimal support.
? Serve as a Subject Matter Expert (SME) to other FSEs, Remote Service Engineers, and
customers by providing telephone and email-based technical support.
? Author documentation for all support processes including installation, acceptance testing,
preventative maintenance, and reactive service.
? Deliver technical training to our worldwide field organization and distributors.
? Identify and trend issues in the field, and work with the appropriate functional organizations
? Support new product introduction activities and trade show support activities as needed.
? Serve as an ambassador of Oraya by consistently delighting our customers.
? Other duties as assigned.
||Newark, CA |