Senior Field Service Technician ClearEdge Power
THIS JOB HAS EXPIRED Description
ClearEdge Power is delivering smart energy solutions today. Our innovative products are created for a wide range of applications and enable our customers to significantly lower their electricity bills, improve the energy efficiency of their facility or business, and reduce their carbon emissions by utilizing new clean tech solutions. Established in 2003, ClearEdge Power has become a world leader in the areas of fuel cell stacks, fuel processing and integrated balance of systems.
The Senior Field service Technician will be a key member of a multidisciplinary team operating throughout Northern California, working from ClearEdge Power?s Sunnyvale office.
Each Service Technician will play a vital role in installing and maintaining hydrogen fuel cell generators at residential and commercial properties. Service Technician via Field Service Systems Engineers will also assist engineering in identifying the root causes and corrective actions necessary for field failures. In addition this position requires inventory management skills, managing a small warehouse of parts and moving inventory in our Oracle/JD Edwards system. Strong written and oral communication skills are required. The ability to clearly and concisely communicate the failures encountered in the field to Field Service Systems Engineers, as well as the ability to interface professionally with customers directly on the status and/or next steps in the service of the equipment is also required.
This position requires exceptional professionalism, with special emphasis on achieving the highest level of customer satisfaction for the discriminating customer.
Ensure field work is performed with the highest quality and cleanliness
Perform initial unit start-ups
Preventive and corrective maintenance as required in a timely and professional manner
Routine periodic data collection as identified for each unit by management
Respond to service requests as required
Troubleshooting systems down to root cause of failure or symptom.
Ensure all parts usage is reported administratively
Change out components
Communicate with owners or owner?s representative on system status and or expected repair/replacement window.
Participate in internal and external training.
Complete all other tasks as requested by management.
On call time will be required at times and will be administered according to company policy.
Electrical, fluid systems and mechanical experience
Thorough understanding of Mechanical and Electrical systems troubleshooting
Self-Starter ? must be able to work and interface with clients on your own
Excellent Oral and Written communication skills
Detail Oriented ? field work, cleanliness controls and administrative documentation of all work performed and parts expended
Computer skills required: Word, Excel, Oracle/JD Edwards or equivalent enterprise software
Valid Driver?s license with Clean Driving record
Identify, troubleshoot and resolve potential problems with the units in a timely and professional manner
Must respect the clients? property. All work will be done with in-process cleanliness controls
Must be driven and able to provide an exceptional customer experience
Maintain professional personal appearance, conduct, and behavior with all customers, colleagues and management
Demonstrate a high level of professionalism and standard of ethics at all times by setting a strong personal example. Adhere to all ClearEdge Power internal policies, procedures and applicable laws
Always work in a cost conscious manner, and not exceed authorized costs or established budgets without approval
Utilize company resources judiciously; provide accurate and timely reporting of all travel and work related expenditures according to company expense policy
BS Engineering (or equivalent technical degree) or 6 years equivalent experience
||Sunnyvale, CA |
THIS JOB HAS EXPIRED