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Senior Help Desk Analyst Allconnect
THIS JOB HAS EXPIRED
Employment Type:Full TimeDepartment:Other
Description:The Senior Help Desk Analyst will assist in supporting a geographically dispersed user base in a multi-operating system environment (mainly Windows) with Dell PCs/laptops, Avaya phones and Dell printers.
Duties:?Provides expert and creative solutions to user problems of complex nature to ensure user satisfaction and productivity
?Coordinates user and support issues among corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
?Researches, resolves, and responds to highly complex questions in accordance with current standards.
?Acts as the highest level of escalation for user problems within the help desk
?Develops and directs projects to improve help desk support capability
?Acts as a consultant and resource to the Help Desk Manager
?Demonstrates an awareness of impact on relevant support issues on a companywide basis
Qualifications:?8+ years of IT experience
?5+ years of helpdesk experience
?2+ years of server side experience on a Microsoft platform
?4+ years of physical hardware replacements and troubleshooting
?Bachelor?s Degree strongly desired
?Certifications strongly desired (CompTIA, A+)
?Thorough understand of Dell PC and laptop hardware
?Proven experience in installing software and configuring computerized equipment for use
?Thorough understanding of Outlook and Microsoft Office
?Proven proficiency in Active Directory
?Familiarity with LANDesk or equivalent
?Polished documentation skills
?Ability to manage timelines, critical issues and decision-making based on business need
?Superior verbal and written communication skills
| Location: | Four Concourse Parkway Suite 410 Atlanta, GA 30328 United States |
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THIS JOB HAS EXPIRED
Allconnect
Investors: Maveron, Nth Power, Southeast Interactive Technology FundsAll Jobs: at Allconnect
| Web Site: | www.allconnect.com |
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| Headquarters: | Four Concourse Parkway Suite 410 Atlanta, GA 30328 United States |
| Industry: | Consumer Products and Services |
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