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Senior Help Desk Technician Terracotta
THIS JOB HAS EXPIRED
The Senior Help Desk Technician provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization?s computer users about basic and specialized applications.Essential Job Functions
Daily maintenance of corporate laptops and desktops
Providing technical and organizational guidance to the members on your team.
Providing secondary level assistance to help desk related questions.
Maintaining system images
To maintain the user?s system environment by working through related helpdesk tickets.
Maintaining the standard user images and deploying new machines to the user community.
Daily operational duties will be assigned as needed.
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and non-technical personnel.
Recommends hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization?s computer users about basic and specialized applications.
Requirements
Sound knowledge of HelpDesk operations, sound task-related skills, knowledge of operating systems
Apple OS, Windows 7, Microsoft office 2010 experience
Excellent time-management skills, and the ability to manage complexities and competing priorities
Ability to combine judgment, experience, analytic skills, and business knowledge to make sound decisions
Strong Interpersonal/communication skills and experience coordinating information and activities among groups with differing agendas, across multi-functional areas
Sound writing skills using various styles to address a wide range of needs and audiences
Strong Customer Service orientation.
Solid laptop desktop hardware troubleshooting experience
Troubleshooting experience with remote VPNs
MCSA, A+ or Net+ certifications a plus
Excellent organizational and time management skills.
Strong problem-resolution skills.
Must have strong troubleshooting skills
Must be a strong team player
Possess basic IT security knowledge
Ability to excel in a fast-paced environment and work under pressure.
Must have excellent interpersonal skills and sound oral and written presentation skills.
Must show solid technical abilities.
Education and Experience
B.S. Degree in Computer Science, Mathematics, Engineering or related field
5 plus years Helpdesk experience
| Location: | 650 Townsend Street Suite 325 San Francisco, CA 94103 United States |
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THIS JOB HAS EXPIRED
Terracotta
Investors: Accel Partners, Benchmark CapitalAll Jobs: at Terracotta
| Web Site: | www.terracottatech.com |
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| Headquarters: | 650 Townsend Street Suite 325 San Francisco, CA 94103 United States |
| Industry: | Software |
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