Senior Implementation Consultant Five9
THIS JOB HAS EXPIRED The Senior Implementation Consultant will lead and manage all aspects of the implementation of Five9?s On Demand Call Center software for our Mid-Market and Enterprise clients. This includes collaborating on Sales proposals, generating Statements of Work, providing pre-Sales support to Sales, planning Implementation engagements, creating Project Plans, eliciting and defining Customer requirements, implementing solutions, training Customers in the use of the solution and making best practice recommendations which enable our Customers to attain optimal results from their Call Center investment. As a key contributor to the Professional Services Team, we are looking for individuals that understand the value of teamwork, have a positive, ?can do? attitude and are motivated to help us delight our Customers and grow our business.
San Francisco/Bay Area, California or Salt Lake City/SLC Area, Utah candidates are preferred; Candidates located outside of the SLC and Bay Area (but within the Continental US) will be considered on a case-by-case basis.
Implement and troubleshoot Five9 Call Center software solutions in a wide array of configurations and Customer environments both remotely and on-site.
Manage the day-to-day operational and tactical aspects of multiple Implementation projects; Effectively communicate plans, progress and status to both internal and Customer stakeholders.
Partner with Account Executives to sell the Five9 solution into larger and more demanding Mid-Market, Enterprise and Strategic companies.
Articulate the value of Five9?s Professional Services through presentations, demonstrations and open discussion with Customers and prospects.
Continually seek opportunities to increase Customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with the specific Sales and/or Services opportunity requirements.
Must be a self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
5-10 years of Call Center consulting experience, with a minimum of 3-5 years in an Implementation (Professional Services), Technical Account Manager or Sales Engineering position - Call Center industry experience is required.
Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required - Applicants with experience deploying and/or managing Five9 Call Center solutions are preferred.
Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox) is required.
Must be willing to travel 25-50% regionally with some national and international travel possible
BA/BS or equivalent experience.
Must possess a strong combination of project management and technical call center skills along with excellent Customer communication skills.
Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices ? Experience with NICE Monitoring and IEX WFM are a plus.
Excellent verbal and written skills.
||San Ramon, CA |
THIS JOB HAS EXPIRED